[solved] Amazon order merge?

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hkais
OTRS newbie
Posts: 52
Joined: 16 Apr 2016, 08:55
Znuny / OTRS Version: 5.0.26

[solved] Amazon order merge?

Post by hkais »

Hi there,

is anyone around, who uses OTRS/Znuny for processing orders?
In my case I am getting tons (3-5) mails from amazon, which are all related to one order.

It would be great if I could merge all this mails automatically by a orderNumber of amazon.
Is there any solution around or any custom module in this board?
Last edited by hkais on 23 Jul 2021, 08:26, edited 1 time in total.
root
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Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
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Re: Amazon order merge?

Post by root »

Hi,

Search the forum and the system configuration for ExternalTicketNumberRecognition

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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hkais
OTRS newbie
Posts: 52
Joined: 16 Apr 2016, 08:55
Znuny / OTRS Version: 5.0.26

Re: Amazon order merge?

Post by hkais »

thank you!
did not know this feature
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