OTRS 6. Search tickets in customer panel
Moderator: crythias
OTRS 6. Search tickets in customer panel
Hello. There was a need to search for tickets in the client panel with a filter for closed tickets by a certain date. But there is no such possibility in the panel. This has a filter on created tickets only. How can I customize this area?
On this way (System->Configuration->Frontend->Customer->View->TicketSearch) I couldn't find what I needed.You do not have the required permissions to view the files attached to this post.
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- Znuny Employee
- Posts: 132
- Joined: 13 Sep 2021, 09:38
- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
- Company: Znuny
Re: OTRS 6. Search tickets in customer panel
Hi,
The only solution without code modification is to export the results and refine with Excel.
Shawn
The only solution without code modification is to export the results and refine with Excel.
Shawn