[Solved] Token has expired
Moderator: crythias
[Solved] Token has expired
Hello
Just now, after a reboot, I opened znuny and I saw a yellow banner with "token has expired". So I clicked on it and then clicked on "request new token"
After doing it, I have no more error message, the Oauth2 part is ok as the screenshot shows
But I don't receive any mail in znuny anymore while it was working perfectly yesterday.
Thanks in advance for your help.
Just now, after a reboot, I opened znuny and I saw a yellow banner with "token has expired". So I clicked on it and then clicked on "request new token"
After doing it, I have no more error message, the Oauth2 part is ok as the screenshot shows
But I don't receive any mail in znuny anymore while it was working perfectly yesterday.
Thanks in advance for your help.
Last edited by FSF on 25 Apr 2023, 16:58, edited 1 time in total.
Re: Token has expired
up
please can someone help me ?
please can someone help me ?
-
- Administrator
- Posts: 3985
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Token has expired
Hi,
Have you checked the system log and communication log? Is there any error?
- Roy
Have you checked the system log and communication log? Is there any error?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Token has expired
Hi,
this is the errors i have in system logs into znuny web interface
I just switched my interface from French to English and the system gives me again a token error:
If I click on the error I arrive on this window, or there is no more error
But I still have the same errors in the system logs.
In the communication logs here is what I have:
I have not changed the email address znuny uses, nor changed his password
I didn't make any configuration changes since everything was working.
The only thing I did was, since I got the alert Loaded DateTime::TimeZone::Europe::Paris, which is from a different version (2022d) of the Olson database than this installation of DateTime::TimeZone (2022f).
I think I gave all the information and logs.
I hope you will find a solution.
Thank you
this is the errors i have in system logs into znuny web interface
Code: Select all
Thu Mar 30 08:40:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 08:30:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 08:20:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 08:10:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 08:00:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 07:50:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 07:40:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 07:30:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 07:20:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 07:10:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 07:00:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 06:50:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 06:40:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 06:30:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 06:20:09 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 06:10:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 06:00:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 05:50:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 05:40:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 05:30:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 05:20:03 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 05:10:23 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 05:00:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 04:50:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 04:40:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 04:30:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 04:20:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 04:10:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 04:02:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::SMIME::CustomerCertificate::Renew-38 There was an error executing Execute() in Kernel::System::Console::Command::Maint::SMIME::CustomerCertificate::Renew: ERROR: OTRS-otrs.Console.pl-Maint::SMIME::CustomerCertificate::Renew-38 Perl: 5.32.1 OS: linux Time: Thu Mar 30 04:02:13 2023
Thu Mar 30 04:02:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::SMIME::CustomerCertificate::Renew-38 /etc/ssl/private not writable!
Thu Mar 30 04:00:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 03:50:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 03:40:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 03:30:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 03:20:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 03:10:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 03:00:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 02:50:09 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 02:40:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 02:30:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 02:20:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 02:10:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 02:00:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 01:50:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 01:40:23 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 01:30:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 01:20:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 01:10:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 01:00:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 00:50:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 00:40:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 00:30:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 00:20:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 00:10:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Thu Mar 30 00:00:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 23:50:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 23:40:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 23:30:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 23:20:09 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 23:10:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 23:00:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 22:50:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 22:40:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 22:30:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 22:20:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 22:10:23 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 22:00:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 21:50:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 21:40:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 21:30:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 21:20:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 21:10:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 21:00:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 20:50:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 20:40:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 20:30:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 20:20:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 20:10:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 20:00:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 19:50:09 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 19:40:09 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 19:30:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 19:20:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 19:10:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 19:00:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 18:50:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 18:40:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 18:30:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 18:20:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 18:10:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 CommunicationLog(ID:1123211,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2125614)::Kernel::System::MailAccount::IMAPTLS => IMAPTLS: Can't connect to outlook.office365.com: Unable to connect to outlook.office365.com:
Wed Mar 29 18:00:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 17:50:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 17:40:37 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 CommunicationLog(ID:1123208,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2125611)::Kernel::System::MailAccount::IMAPTLS => Auth error: 2 NO AUTHENTICATE failed.
Wed Mar 29 17:30:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 17:20:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 17:10:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 17:00:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 16:50:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 16:40:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 16:30:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 16:20:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 16:10:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 16:00:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 15:50:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 15:40:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 15:30:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 15:20:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 15:10:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 15:00:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 14:50:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 14:40:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 14:30:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 14:20:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 14:10:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 14:00:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 13:50:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 13:40:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 13:30:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 13:20:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 13:10:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 13:00:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 12:50:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 12:40:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 12:30:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 12:20:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 12:10:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 12:00:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 11:50:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 11:40:23 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 11:30:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 11:20:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 11:10:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 11:00:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 10:50:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 10:40:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 10:30:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 10:20:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 10:10:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 10:00:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 09:50:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 09:40:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 09:38:55 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:55 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:55 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:55 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:55 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:55 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:54 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:38:54 2023 (Europe/Paris) error OTRS-CGI-38 /etc/ssl/private not writable!
Wed Mar 29 09:30:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 09:20:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 09:10:08 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 09:00:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 08:50:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 08:40:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 08:30:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 08:20:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 08:10:23 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 08:00:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 07:50:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 CommunicationLog(ID:1123149,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2125552)::Kernel::System::MailAccount::IMAPTLS => IMAPTLS: Can't connect to outlook.office365.com: Unable to connect to outlook.office365.com:
Wed Mar 29 07:40:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 07:30:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 07:20:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 07:10:17 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 07:00:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 06:50:13 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 CommunicationLog(ID:1123143,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2125546)::Kernel::System::MailAccount::IMAPTLS => IMAPTLS: Can't connect to outlook.office365.com: Unable to connect to outlook.office365.com:
Wed Mar 29 06:40:15 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 06:30:14 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 06:20:12 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 06:10:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 06:00:11 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 05:50:10 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 05:40:09 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 05:30:07 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 05:20:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 05:10:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 05:00:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 04:50:04 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 04:40:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 04:30:22 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 04:20:21 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 04:10:20 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 04:02:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::SMIME::CustomerCertificate::Renew-38 There was an error executing Execute() in Kernel::System::Console::Command::Maint::SMIME::CustomerCertificate::Renew: ERROR: OTRS-otrs.Console.pl-Maint::SMIME::CustomerCertificate::Renew-38 Perl: 5.32.1 OS: linux Time: Wed Mar 29 04:02:16 2023
Wed Mar 29 04:02:16 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::SMIME::CustomerCertificate::Renew-38 /etc/ssl/private not writable!
Wed Mar 29 04:00:19 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
Wed Mar 29 03:50:18 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Error while retrieving the messages 'IMAPTLS': Could not select:
If I click on the error I arrive on this window, or there is no more error
But I still have the same errors in the system logs.
In the communication logs here is what I have:
I have not changed the email address znuny uses, nor changed his password
I didn't make any configuration changes since everything was working.
The only thing I did was, since I got the alert Loaded DateTime::TimeZone::Europe::Paris, which is from a different version (2022d) of the Olson database than this installation of DateTime::TimeZone (2022f).
Code: Select all
su -c 'bin/Cron.sh stop' - otrs
su -c 'bin/otrs.Daemon.pl stop' - otrs
cpan install DateTime::TimeZone
su -c 'bin/Cron.sh start' - otrs
su -c 'bin/otrs.Daemon.pl start' - otrs
I hope you will find a solution.
Thank you
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-
- Administrator
- Posts: 3985
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Token has expired
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Token has expired
Hi
No I haven't seen it, I'll go and check it out
Edit:
Well indeed I have, it seems to me, a little problem:
How to know which line to delete and especially how to delete it because I did not see a delete function ?
Postmaster only uses the main box
No I haven't seen it, I'll go and check it out
Edit:
Well indeed I have, it seems to me, a little problem:
How to know which line to delete and especially how to delete it because I did not see a delete function ?
Postmaster only uses the main box
You do not have the required permissions to view the files attached to this post.
Re: Token has expired
hi
I have about the same info on the command:
In the post he says: "I granted my account full access on the znuny mailbox"
But where can I check this? and especially validate that my account has all the permissions?
Thank you in advance for your help
I have about the same info on the command:
Code: Select all
su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug" -s /bin/bash otrs
Spawning child process to fetch incoming messages from mail accounts...
outlook.office365.com (IMAPTLS)...
IMAPTLS: Connection to outlook.office365.com closed.
Started at Fri Mar 31 08:49:40 2023
Using Mail::IMAPClient version 3.42 on perl 5.032001
Connecting with IO::Socket::IP PeerAddr outlook.office365.com PeerPort 143 Proto tcp Timeout 600 Debug 1
Connected to outlook.office365.com
Read: * OK The Microsoft Exchange IMAP4 service is ready. [UABSADAAUAAyADYANABDAEEAMAAwADYAMwAuAEYAUgBBAFAAMgA2ADQALgBQAFIATwBEAC4ATwBVAFQATABPAE8ASwAuAEMATwBNAA==]
Sending: 1 STARTTLS
Sent 12 bytes
Read: 1 OK Begin TLS negotiation now.
Sending: 2 AUTHENTICATE XOAUTH2
Sent 24 bytes
Read: +
Sending: [Redact: Count=2 Showcredentials=OFF]
Sent 2670 bytes
Read: 2 OK AUTHENTICATE completed.
Sending: 3 SELECT INBOX
Sent 16 bytes
Read: 3 BAD User is authenticated but not connected.
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Mail::IMAPClient::__ANON__("3 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1414
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x5628639ff4d8), 3, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x5628639ff4d8), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5628639ff4d8), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 854
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x5628639ff4d8), "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "CMD", 1, "CreateTime", "2016-02-26 11:09:36", "Comment", "", "IMAPFolder", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "Comment", "", "IMAPFolder", "INBOX", "CMD", 1, "CreateTime", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x562862832f48), "QueueID", 0, "********ConfigID", 7, "DispatchingBy", "From", "ChangeTime", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x562862087e20), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1288.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5628639ff4d8), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 854
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x5628639ff4d8), "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "CMD", 1, "CreateTime", "2016-02-26 11:09:36", "Comment", "", "IMAPFolder", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "Comment", "", "IMAPFolder", "INBOX", "CMD", 1, "CreateTime", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x562862832f48), "QueueID", 0, "********ConfigID", 7, "DispatchingBy", "From", "ChangeTime", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x562862087e20), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Perl: 5.32.1 OS: linux Time: Fri Mar 31 08:49:43 2023
Message: Error while retrieving the messages 'IMAPTLS': Could not select:
Traceback (9013):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 347
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 157
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: (eval) Line: 173
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 165
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/otrs/bin/otrs.Console.pl Line: 37
Sending: 4 CLOSE
Sent 9 bytes
Read: 4 BAD User is authenticated but not connected.
* BYE Connection closed. 14
ERROR: 4 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Mail::IMAPClient::__ANON__("4 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1414
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x5628639ff4d8), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x5628639ff4d8), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5628639ff4d8), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x5628639ff4d8)) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "CMD", 1, "CreateTime", "2016-02-26 11:09:36", "Comment", "", "IMAPFolder", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "Comment", "", "IMAPFolder", "INBOX", "CMD", 1, "CreateTime", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x562862832f48), "QueueID", 0, "********ConfigID", 7, "DispatchingBy", "From", "ChangeTime", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x562862087e20), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1429.
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x5628639ff4d8), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x5628639ff4d8), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5628639ff4d8), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x5628639ff4d8)) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "CMD", 1, "CreateTime", "2016-02-26 11:09:36", "Comment", "", "IMAPFolder", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "Comment", "", "IMAPFolder", "INBOX", "CMD", 1, "CreateTime", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x562862832f48), "QueueID", 0, "********ConfigID", 7, "DispatchingBy", "From", "ChangeTime", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x562862087e20), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1288.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x5628639ff4d8), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x5628639ff4d8)) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "CMD", 1, "CreateTime", "2016-02-26 11:09:36", "Comment", "", "IMAPFolder", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x5628629ee5a8), "Comment", "", "IMAPFolder", "INBOX", "CMD", 1, "CreateTime", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x562862832f48), "QueueID", 0, "********ConfigID", 7, "DispatchingBy", "From", "ChangeTime", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x56285f896e88), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x562862087e20), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
Done.
But where can I check this? and especially validate that my account has all the permissions?
Thank you in advance for your help
-
- Administrator
- Posts: 3985
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Token has expired
Hi,
Ask your O365 administrator
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Token has expired
Hello
Well, I worked on it and it's not going very well
the following command gives me this:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch" -s /bin/bash otrs
So I went into the microsoft 365 exchange configuration:
Transformed the mailbox into a shared mailbox, and added my office365 account in the delegation of this mailbox
the following command gives me this:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug" -s /bin/bash otrs
So how to get rid of these errors because I do not understand the origin of all this?
and
I am the only real user of this application, and yes there are other accounts but they are only read-only and can not do anything else
Thanks for your help
Well, I worked on it and it's not going very well
the following command gives me this:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch" -s /bin/bash otrs
Code: Select all
Spawning child process to fetch incoming messages from mail accounts...
outlook.office365.com (IMAPTLS)...
IMAPTLS: Connection to outlook.office365.com closed.
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Perl: 5.32.1 OS: linux Time: Thu Apr 13 08:50:04 2023
Message: Error while retrieving the messages 'IMAPTLS': Could not select:
Traceback (113026):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 347
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 157
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: (eval) Line: 173
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 165
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/otrs/bin/otrs.Console.pl Line: 37
Done.
Transformed the mailbox into a shared mailbox, and added my office365 account in the delegation of this mailbox
the following command gives me this:
su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug" -s /bin/bash otrs
Code: Select all
Spawning child process to fetch incoming messages from mail accounts...
outlook.office365.com (IMAPTLS)...
IMAPTLS: Connection to outlook.office365.com closed.
Started at Thu Apr 13 10:45:46 2023
Using Mail::IMAPClient version 3.42 on perl 5.032001
Connecting with IO::Socket::IP PeerAddr outlook.office365.com PeerPort 143 Proto tcp Timeout 600 Debug 1
Connected to outlook.office365.com
Read: * OK The Microsoft Exchange IMAP4 service is ready. [UABBAFoAUAAyADYANABDAEEAMAAwADQAMgAuAEYAUgBBAFAAMgA2ADQALxxxxxxxxx]
Sending: 1 STARTTLS
Sent 12 bytes
Read: 1 OK Begin TLS negotiation now.
Sending: 2 AUTHENTICATE XOAUTH2
Sent 24 bytes
Read: +
Sending: [Redact: Count=2 Showcredentials=OFF]
Sent 2670 bytes
Read: 2 OK AUTHENTICATE completed.
Sending: 3 SELECT INBOX
Sent 16 bytes
Read: 3 BAD User is authenticated but not connected.
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Mail::IMAPClient::__ANON__("3 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1414
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x55a792d24140), 3, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x55a792d24140), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x55a792d24140), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 854
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x55a792d24140), "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x55a791b58440), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Login", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x55a7913ac748), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1288.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x55a792d24140), "SELECT INBOX") called at /usr/share/perl5/Mail/IMAPClient.pm line 854
Mail::IMAPClient::select(Mail::IMAPClient=HASH(0x55a792d24140), "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("select", "INBOX") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 331
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 345
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x55a791b58440), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Login", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x55a7913ac748), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 Perl: 5.32.1 OS: linux Time: Thu Apr 13 10:45:49 2023
Message: Error while retrieving the messages 'IMAPTLS': Could not select:
Traceback (113646):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 347
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 157
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: (eval) Line: 173
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 165
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: /opt/otrs/bin/otrs.Console.pl Line: 37
Sending: 4 CLOSE
Sent 9 bytes
Read: 4 BAD User is authenticated but not connected.
* BYE Connection closed. 14
ERROR: 4 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Mail::IMAPClient::__ANON__("4 BAD User is authenticated but not connected.\x{d}\x{a}") called at /usr/share/perl5/Mail/IMAPClient.pm line 1414
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x55a792d24140), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x55a792d24140), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x55a792d24140), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x55a792d24140)) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x55a791b58440), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Login", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x55a7913ac748), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1429.
Mail::IMAPClient::_get_response(Mail::IMAPClient=HASH(0x55a792d24140), 4, undef) called at /usr/share/perl5/Mail/IMAPClient.pm line 1340
Mail::IMAPClient::_imap_command_do(Mail::IMAPClient=HASH(0x55a792d24140), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 1238
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x55a792d24140), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x55a792d24140)) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x55a791b58440), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Login", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x55a7913ac748), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
ERROR: * BYE Connection closed. 14 at /usr/share/perl5/Mail/IMAPClient.pm line 1288.
Mail::IMAPClient::_imap_command(Mail::IMAPClient=HASH(0x55a792d24140), "CLOSE") called at /usr/share/perl5/Mail/IMAPClient.pm line 2369
Mail::IMAPClient::close(Mail::IMAPClient=HASH(0x55a792d24140)) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 301
eval {...} called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 305
Kernel::System::MailAccount::IMAP::__ANON__("close") called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 521
Kernel::System::MailAccount::IMAP::_Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount/IMAP.pm line 157
Kernel::System::MailAccount::IMAP::Fetch(Kernel::System::MailAccount::IMAPTLS=HASH(0x55a791d13420), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Debug", ...) called at /opt/znuny-6.3.4/Kernel/System/MailAccount.pm line 649
Kernel::System::MailAccount::MailAccountFetch(Kernel::System::MailAccount=HASH(0x55a791b58440), "ValidID", 1, "IMAPFolder", "INBOX", "Comment", "", "Login", ...) called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 173
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/Command/Maint/PostMaster/MailAccountFetch.pm line 165
Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20)) called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 460
eval {...} called at /opt/znuny-6.3.4/Kernel/System/Console/BaseCommand.pm line 454
Kernel::System::Console::BaseCommand::Execute(Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch=HASH(0x55a78ebb9d20), "--debug") called at /opt/znuny-6.3.4/Kernel/System/Console/InterfaceConsole.pm line 81
Kernel::System::Console::InterfaceConsole::Run(Kernel::System::Console::InterfaceConsole=HASH(0x55a7913ac748), "Maint::PostMaster::MailAccountFetch", "--debug") called at /opt/otrs/bin/otrs.Console.pl line 37
Done.
Code: Select all
Read: 3 BAD User is authenticated but not connected.
ERROR: 3 BAD User is authenticated but not connected. at /usr/share/perl5/Mail/IMAPClient.pm line 1378.
Code: Select all
Read: 4 BAD User is authenticated but not connected.
Thanks for your help
Re: Token has expired
After trial and error I finally got Znuny working again
So it finally reads the mail in the mailbox support@domain.com and create tickets
I think the problem is that the admin email is not support@domain.com but admin@domain.com, and admin@domain.com is the address of a standard mailing list used by IT members.
By adding the address support@domain.com in the admin mailing list, the connection was finally made.
So I wanted to change this address in "System Configuration / Core / Email / AdminEmail" to support@domain.com but I have this error:
How to know who is UserID '2'?
Thank you in advance
So it finally reads the mail in the mailbox support@domain.com and create tickets
I think the problem is that the admin email is not support@domain.com but admin@domain.com, and admin@domain.com is the address of a standard mailing list used by IT members.
By adding the address support@domain.com in the admin mailing list, the connection was finally made.
So I wanted to change this address in "System Configuration / Core / Email / AdminEmail" to support@domain.com but I have this error:
Code: Select all
There was an error. Please save all settings you are editing and check the logs for more information.
Can not lock the deployment for UserID '2'!
log
Thu Apr 13 14:49:19 2023 (Europe/Paris) error OTRS-CGI-38 Can not lock the deployment for UserID '2'!
Thu Apr 13 14:49:19 2023 (Europe/Paris) error OTRS-CGI-38 It's not possible to lock a deployment if a setting is currently locked (SendmailModule::Port).
Thank you in advance
-
- Administrator
- Posts: 3985
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Token has expired
Hi,
How should we? It's your system. It's the first created user after the installation.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Token has expired
Ok so i know which one it is
Thank you
Thank you
Re: Token has expired
Hi
After more than 1 week of operation, I have no more communication problems and everything is green in Communication log.
Thanks for your patience
After more than 1 week of operation, I have no more communication problems and everything is green in Communication log.
Thanks for your patience