Services options not showing correctly
Moderator: crythias
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- Znuny advanced
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- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
Services options not showing correctly
Greetings,
I have noticed that the services in OTRS are showing incorrectly in the production installation:
While on my dev installation the services are showing correctly: Can you please help me correct this in my production installation?
Best Regards
I have noticed that the services in OTRS are showing incorrectly in the production installation:
While on my dev installation the services are showing correctly: Can you please help me correct this in my production installation?
Best Regards
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OTRS 6
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Re: Services options not showing correctly
Hi,
There is no service/sub service field by default. Is this a customization or another kind of input field?
- Roy
There is no service/sub service field by default. Is this a customization or another kind of input field?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny advanced
- Posts: 104
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- Znuny Version: OTRS 6.0.30
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Re: Services options not showing correctly
Hi,
Thank you for your reply.
I should be able to see the service tree the same way it appears on the Dev installation.
Here is another example when adding services into an SLA or Creating a new:
Correct (in the Dev Installation): Incorrect(in the production Installation): Best Regards
Thank you for your reply.
I should be able to see the service tree the same way it appears on the Dev installation.
Here is another example when adding services into an SLA or Creating a new:
Correct (in the Dev Installation): Incorrect(in the production Installation): Best Regards
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OTRS 6
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Re: Services options not showing correctly
Hi,
If not all services are shown then my guess would be that you have not set all of them as a default service (Admin -> Service<>Customer User -> Default Services)
- Roy
If not all services are shown then my guess would be that you have not set all of them as a default service (Admin -> Service<>Customer User -> Default Services)
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny advanced
- Posts: 104
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
Re: Services options not showing correctly
Hi,
Thank you for your reply.
maybe I am not explaining correctly.
If you look at the images above they showing different information in the field services.
In both screens it should be like the ones where I have marked correct.
Example:
I should be able to assign multiple services to an SLA, but in the images above I cannot see the buttons(select all, clear all, filters and confirm) in my production environment, while in the Dev I can see.
Hope I have explained it better now.
Best Regards
Thank you for your reply.
maybe I am not explaining correctly.
If you look at the images above they showing different information in the field services.
In both screens it should be like the ones where I have marked correct.
Example:
I should be able to assign multiple services to an SLA, but in the images above I cannot see the buttons(select all, clear all, filters and confirm) in my production environment, while in the Dev I can see.
Hope I have explained it better now.
Best Regards
OTRS 6
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Re: Services options not showing correctly
Hi,
Got it. Sorry for the confusion. Please check for Javascript errors in the browser console first.
- Roy
Got it. Sorry for the confusion. Please check for Javascript errors in the browser console first.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny advanced
- Posts: 104
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
Re: Services options not showing correctly
Hi,
Thank you for your reply.
I am getting the following errors:
Best Regards
Thank you for your reply.
I am getting the following errors:
Best Regards
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OTRS 6
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- Znuny advanced
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Re: Services options not showing correctly
Hi !
I have shared the images of the errors I am getting in the browser.
Have you seen it?
Can you please help?
Best Regards
OTRS 6
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- Administrator
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Re: Services options not showing correctly
Hi,
Please can you tell me the number of services in each system? You can use the SQL Box in the admin area with this query:
- Roy
Please can you tell me the number of services in each system? You can use the SQL Box in the admin area with this query:
Code: Select all
SELECT COUNT(*) FROM service WHERE valid_id=(SELECT id FROM valid WHERE name='valid')
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny advanced
- Posts: 104
- Joined: 31 Mar 2016, 10:30
- Znuny Version: OTRS 6.0.30
- Real Name: Claude Chelene
Re: Services options not showing correctly
Greetings,root wrote: ↑29 Jun 2023, 20:04 Hi,
Please can you tell me the number of services in each system? You can use the SQL Box in the admin area with this query:
- RoyCode: Select all
SELECT COUNT(*) FROM service WHERE valid_id=(SELECT id FROM valid WHERE name='valid')
Thank you for you response.
Find below the requested information:
a) The service count for the production environment(the one with the problem):
b) The service count for the dev environment:
Best Regards
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OTRS 6
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- Administrator
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Re: Services options not showing correctly
Hi,
Here we are: you have more than 1000 available entries and that is the reason why the modernized option is disabled (for performance reasons).
You can change that by modifying the value of MaxNumberOfOptions in the file Core.UI.InputFields.js, but I would not do this.
- Roy
Here we are: you have more than 1000 available entries and that is the reason why the modernized option is disabled (for performance reasons).
You can change that by modifying the value of MaxNumberOfOptions in the file Core.UI.InputFields.js, but I would not do this.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?