Hello Everyone,
Previously, we utilized the seconds field to monitor ticket progress and also established various dynamic fields. However, following our transition from OTRS 6.0.x to Znuny 6.5.2, I've noticed that the seconds field is absent in the User Interface (as illustrated in the missing sec fields.png).
These dynamic fields, originally set as datetime type, which previously included a seconds field, are now without it.
Upon examining the dynamic_field_value and dynamic_field DB tables, and files such as Kernel\System\SysConfig\ValueType\DateTime.pm, Kernel\Output\HTML\Layout.pm, and Kernel\System\DynamicField\Backend.pm, it's clear that the seconds field is indeed present.
Could anyone possibly guide us on the steps we can take to make this field visible again?
Thank you.
Missing Sec field after migration from OTRS to Znuny 6.5.2
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Missing Sec field after migration from OTRS to Znuny 6.5.2
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Re: Missing Sec field after migration from OTRS to Znuny 6.5.2
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: Missing Sec field after migration from OTRS to Znuny 6.5.2
Thanks Roy, Unfortunately, For us old system is gone.
We tried adding new fields or even with existing fields we don't see Date Time field showing seconds,
Is there any way we can enable that to show seconds field
We tried adding new fields or even with existing fields we don't see Date Time field showing seconds,
Is there any way we can enable that to show seconds field
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Re: Missing Sec field after migration from OTRS to Znuny 6.5.2
Hi,
I was completely wrong, sorry. Your abbreviation Sec was misinterpreted as 2nd by me. Let's start over. What was the version you're coming from?
- Roy
I was completely wrong, sorry. Your abbreviation Sec was misinterpreted as 2nd by me. Let's start over. What was the version you're coming from?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Missing Sec field after migration from OTRS to Znuny 6.5.2
Perhaps you can explain what you want to achieve. Abusing the second (which are typically not of any use on tickt processing) for storing additional data seems not to be th best solution.
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 20
- Joined: 15 May 2018, 08:03
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Re: Missing Sec field after migration from OTRS to Znuny 6.5.2
Hi All,
To make things simpler, I am using Znuny 6.5.2
I have few dynamic fields of type Date/Time like following
I want to make it like following i.e enable seconds in date/time field
Dynamic Field Detail
Thanks
To make things simpler, I am using Znuny 6.5.2
I have few dynamic fields of type Date/Time like following
I want to make it like following i.e enable seconds in date/time field
Dynamic Field Detail
Thanks
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