Email Not Working

[jenniegirl]

Hi,
I am not sure when email stopped working. Although, I think it stopped around the time I configured my IMAP server. After the ticket is created, I get the email stating that it was opened. However, I am not getting any emails when i add a note or close it, etc.

Any pointers are greatly appreciated.
Jenn

[crythias]

What does syslog say?

[jenniegirl]

This is all I am seeing:

May 28 20:08:04 opsbox OTRS-CGI-10[8534]: [Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2010052810000099/Testing] created (TicketID=30,Queue=IT::DNS Request,Priority=3 normal,State=open)
May 28 20:08:04 opsbox OTRS-CGI-10[8534]: [Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to 'xx@xx.com'.
May 28 20:08:05 opsbox OTRS-CGI-10[8534]: [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'opstest@xx.com' from 'OTRS System <otrs@xx.com>'. HistoryType => EmailAgent, Subject => [Ticket#2010052810000099] Testing;

I get the email saying the ticket was created but nothing after that.

[crythias]

EDIT: oh. wait. you get some email and no other types. There doesn't appear to be a default Notification (Event) for closed tickets; but you can add one.

[crythias]

Are your notifications set to "Yes" in preferences? (also verify in the Queues?)

[jenniegirl]

Yeah everything is set in preferences. I think it's because I don't have a Notification Event added. I need one to send an email when a note has been added, decision added, etc.

Thanks!!