The default otrs 2.4.9 comes preconfigured with 9 calendars to use for SLA's, etc. My company requires 25 as each customer has unique SLA's and the manual states this can be increased to 99 calendars. BUT I cant locate the information to explain how to increase the amount of calculators available.
Any help would be greatly appreciated.
Thanks
Ian
Web calendars
Moderator: crythias
Web calendars
kind regards
Ian
OTRS v3.0.11 ITSM 3.0.5 running on ubuntu 11.10 64bit
with iPhone app
Ian
OTRS v3.0.11 ITSM 3.0.5 running on ubuntu 11.10 64bit
with iPhone app
-
Wolfgangf
- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
- Znuny Version: 6.0.13
- Real Name: Wolfgang Fürtbauer
- Company: PBS Logitek GmbH
- Location: Pinsdorf
Re: Web calendars
I'm afraid you have to do this manually:
create a new xml file in <OTRS_HOME>/Kernel/Config/Files/ , copy one of the caledar sections from framework.xml in the same directory and give it a new number.
After this you should be able to configure the new Calendar<n> the same way as the standard ones.
create a new xml file in <OTRS_HOME>/Kernel/Config/Files/ , copy one of the caledar sections from framework.xml in the same directory and give it a new number.
After this you should be able to configure the new Calendar<n> the same way as the standard ones.
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
Re: Web calendars
Thanks for your help.I will try this today.
Ian
Ian
kind regards
Ian
OTRS v3.0.11 ITSM 3.0.5 running on ubuntu 11.10 64bit
with iPhone app
Ian
OTRS v3.0.11 ITSM 3.0.5 running on ubuntu 11.10 64bit
with iPhone app