How to use default reject/new ticket created after closed ti

[vaishali_dolas]

Hi,
I want the behavior as once agent closes ticket.customer should not sent follow up to same ticket.instead he should open new Ticket.
So have configure Queue <-> Auto Responses Management
I have configure test queue with default reject/new ticket created after closed ticket.
But may be im doing something wrong.because autoreply & autofolloup working perfectly fine.But rest 2 options like default reject & default reject/new ticket are not working at my end.

How to use default reject/new ticket created after closed ticket??
Any kind of help is appreciated.

[ferrosti]

Go to queue settings itself,
there adjust 'Follow up option' to your needs (new ticket).

[vaishali_dolas]

Hi,
Thanks for quick reply.
But i dont want to make this setting ,because changing that setting will result in all queue.
I want to make change for specific queue .
I have 5 different queue. and i want to make xyz queus ticket once close customer should not sent follow-up mail instead customer should open new ticket.


Please help.Any kind of inputs appreciated.

[jojo]

it is a setting which you need for each queue individually...

[vaishali_dolas]

Hi,
I have tried changing setting of queue but i could not able to get expected result.
Default reject/new ticket created option is not working at my end.
Please suggest me other work arround.

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[ferrosti]

Go to Queue-Settings => Queues
Select your desired queue and change this value.