I wanted to make PRIORITY selection for new phone and email ticket to be mandatory at agent page.
Is this possible?Please advise. Many Thanks
How to make PRIORITY a mandatory field?
Moderator: crythias
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Re: How to make PRIORITY a mandatory field?
The priority is mandatory and default 3 Standard.
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Re: How to make PRIORITY a mandatory field?
Hi Crythias,
Actually the problem is to correct the PRIORITY everytime an agent creates a phone or email ticket. Giving a default 3 Standard is also not the correct approach for our environment.
For workaround, I have created a "-" PRIORITY to avoid always giving default 3 Standard everytime an agent creates a ticket. I want it to be something like when selecting "Ticket Types" or "To queue" in new phone ticket.
Actually the problem is to correct the PRIORITY everytime an agent creates a phone or email ticket. Giving a default 3 Standard is also not the correct approach for our environment.
For workaround, I have created a "-" PRIORITY to avoid always giving default 3 Standard everytime an agent creates a ticket. I want it to be something like when selecting "Ticket Types" or "To queue" in new phone ticket.
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Re: How to make PRIORITY a mandatory field?
So your actual problem is the Priority field is filled out beforehand and you want the Agent to actually have to set it?
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
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Re: How to make PRIORITY a mandatory field?
For all that, you might want to just make a TicketFreeText Field called "Our Company's Priority" and populate it and make it mandatory.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: How to make PRIORITY a mandatory field?
Thanks crythias. Considered resolved