[SOLVED] Split button missing?
Moderator: crythias
[SOLVED] Split button missing?
In the demo when I click on an a ticket entry the agent zoom gives reply, split, etc. On my system, upgraded from otrs 2.4 there is no split option. How do we enable this?
Last edited by shaitand on 12 Oct 2011, 23:13, edited 1 time in total.
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crythias
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Re: Split button missing?
No split button for any ticket or an existing ticket of a type (like phone?)
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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renee
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Re: Split button missing?
Is AgentTicketPhone deactivated in the SysConfig?
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Re: Split button missing?
AgentTicketPhone was the problem, somehow it didn't carry over with the upgrade. THANKS! 