Add Header information to AgentTicketZoom

[nuetron]

How do I add the header information to AgentTicketZoom view? I know there is a plain format that can do that but what I need is for it to show it in the ticket view instead of the plain format view. http://server/otrs/index.pl?Action=Agen ... TicketID=1

I need the following for every message.

From:
To:
Date:
Subject:

then the message.

Any help would be greatly appreciated as I've been scratching my head trying to figure out how to add this.

[renee]

It's quite simple:

In Kernel/Modules/AgentTicketZoom.pm you'll find something like:

Code: Select all

    # do some strips && quoting
    KEY:
    for my $Key (qw(From To Cc)) {
        next KEY if !$Article{$Key};
        $Self->{LayoutObject}->Block(
            Name => 'RowRecipient',
            Data => {
                Key      => $Key,
                Value    => $Article{$Key},
                Realname => $Article{ $Key . 'Realname' },
            },
        );
    }

After that you have to add

Code: Select all

    KEY:
    for my $Key (qw(Created Subject)) {
        next KEY if !$Article{$Key};
        $Self->{LayoutObject}->Block(
            Name => 'RowData',
            Data => {
                Key      => $Key,
                Value    => $Article{$Key},
            },
        );
    }

I had no time to test it, but it should be close to the solution

[nuetron]

I've tried adding the code but it did not change any of the outputs. Do I need to change anything in the .dtl files?