Module Kernel::Modules::NewEmployeeTicket not registered in Kernel/Config.pm!
I am getting above error when I created a new tab in the tickets are of the dashboard.
How do I fix this error and where?
thanks
ss
Tickets
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Re: Tickets
Please contact the developer of NewEmployeeTicket which is not part of OTRS
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 14
- Joined: 13 Oct 2011, 15:50
- Znuny Version: 3.1.7
- Real Name: Suneil
- Company: Access USA Shipping Inc
- Location: Sarasota
Re: Tickets
jojo: I created the tab, and wanted to try different tabs in the Ticket area. However I am getting the kernel module errors, I wanted to know how can I fix the errorjojo wrote:Please contact the developer of NewEmployeeTicket which is not part of OTRS
and where do i register in the config.pm ? Would appreciate the help.
Thanks
Suneil
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- Znuny expert
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Re: Tickets
You should create a "Modulename.xml" in Kernel/Config/Files/ (where "Modulename" can replaced by anything that isn't used yet). In this xml you should add
and reload configuration. If you have a config file already you should add the "ConfigItem" stuff.
Code: Select all
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="Frontend::Module###NewEmployeeTicket" Required="0" Valid="1">
<Description Translatable="1">Frontend module registration for the agent interface.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Description>Create new employee ticket</Description>
<Title>New employee ticket</Title>
<NavBarName>Ticket</NavBarName>
<NavBar>
<Description Translatable="1">Create new phone ticket (inbound)</Description>
<Name Translatable="1">New phone ticket</Name>
<Link>Action=NewEmployeeTicket</Link>
<LinkOption></LinkOption>
<NavBar>Ticket</NavBar>
<Type></Type>
<Block></Block>
<AccessKey>n</AccessKey>
<Prio>2000</Prio>
</NavBar>
<Loader>
<JavaScript>Core.Agent.CustomerSearch.js</JavaScript>
<JavaScript>Core.Agent.TicketAction.js</JavaScript>
</Loader>
</FrontendModuleReg>
</Setting>
</ConfigItem>
</otrs_config>
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