Adding a DynamicField to AgentTicketOverviewSmall.dtl

[massimobianchi]

Hi all,
I have searched the forum but no luck till now.

I want to make a custom theme, where I change some of the fields presented in AgentTicketOverviewSmall.dtl.

I already succeded in substituing queue with service, and now I need to add a dynamic field.

Because I want this dynamic field to be shown only in this theme I cannot enable it via sysconfig.

I looked at the file, and found the section related to dynamic field. Since I do not want other dynamic fields, I commented the general section out, and used the Field1 example to hardwire my desidered field.

Field name is FWSHOP, and is "valid"

relevant section from the file:
...
#<!-- dtl:block:OverviewNavBarPageDynamicField -->
# <th class="DynamicField Last $QData{"CSS"}">
#<!-- dtl:block:OverviewNavBarPageDynamicFieldSortable -->
# <a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy
=$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
#<!-- dtl:block:OverviewNavBarPageDynamicFieldSortable -->
#<!-- dtl:block:OverviewNavBarPageDynamicFieldNotSortable -->
# <span>$Text{"$Data{"Label"}"}</span>
#<!-- dtl:block:OverviewNavBarPageDynamicFieldNotSortable -->
# </th>
#<!-- dtl:block:OverviewNavBarPageDynamicField -->
# example of how to use fixed dynamic field blocks for customizations
# Note: FWSHOP and Field2 are the names of the fields and had to be replaced with the actual
# field names
<!-- dtl:block:OverviewNavBarPageDynamicField_FWSHOP -->
<th class="DynamicField Last $QData{"CSS"}">
<!-- dtl:block:OverviewNavBarPageDynamicField_FWSHOP_Sortable -->
<a name="OverviewControl" href="$Env{"Baselink"}Action=$Env{"Action"};$Data{"LinkSort"};SortBy=DynamicField_$LQData{"DynamicFieldName"};OrderBy=
$LQData{"OrderBy"}">$Text{"$Data{"Label"}"}</a>
<!-- dtl:block:OverviewNavBarPageDynamicField_FWSHOP_Sortable -->
<!-- dtl:block:OverviewNavBarPageDynamicField_FWSHOP_NotSortable -->
<span>$Text{"$Data{"Label"}"}</span>
<!-- dtl:block:OverviewNavBarPageDynamicField_FWSHOP_NotSortable -->
</th>
<!-- dtl:block:OverviewNavBarPageDynamicField_FWSHOP -->
....
#<!-- dtl:block:RecordDynamicField -->
# <td>
# <div title="$QData{"Title"}">
#<!-- dtl:block:RecordDynamicFieldLink -->
# <a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
#<!-- dtl:block:RecordDynamicFieldLink -->
#<!-- dtl:block:RecordDynamicFieldPlain -->
# $Data{"Value"}
#<!-- dtl:block:RecordDynamicFieldPlain -->
# </div>
# </td>
#<!-- dtl:block:RecordDynamicField -->
# example of how to use fixed dynamic field blocks for customizations
# Note: FWSHOP and Field2 are the names of the fields and had to be replaced with the actual
# field names
<!-- dtl:block:RecordDynamicField_FWSHOP -->
<td>
<div title="$QData{"Title"}">
<!-- dtl:block:RecordDynamicFieldLink_FWSHOP -->
<a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
<!-- dtl:block:RecordDynamicFieldLink_FWSHOP -->
<!-- dtl:block:RecordDynamicFieldPlain_FWSHOP -->
$Data{"Value"}
<!-- dtl:block:RecordDynamicFieldPlain_FWSHOP -->
</div>
</td>
<!-- dtl:block:RecordDynamicField_FWSHOP -->
......



Obviously is not working.... What am I missing ?

Thanks and regards,
Massimo

[crythias]

Because I want this dynamic field to be shown only in this theme I cannot enable it via sysconfig.

You still must enable the field to show if you want it to show, whether you use the loop or per-field entries.

If you don't want it to show in the other theme, hide it with css/javascript.

[massimobianchi]

ok, thanks for the input.
let's assume that I will create as many theme as necessary, showing in each only the desidered dynamic fields.

In the standard dtl, all dynamic fields are enabled.

In each custom dtl, i will comment out the standard dynamic field list, and enable just the custom one, that is described in the dtl as "Field1" example.

I tested this using an already activated dynamic field, but it's not working.

In my example the activated field is FWSHOP.

And it's not working.

If I disable the custom one and re-enable the standard view, the field us properly showed.

Has someone a working configuration with "static" dynamic fileds ?

I will attach my OverviewSmall, I think I am missing some substitution.

Kind regards,
Massimo

[crythias]

Code: Select all

# example of how to use fixed dynamic field blocks for customizations
# Note: Field1 and Field2 are the names of the fields and had to be replaced with the actual
# field names
#<!-- dtl:block:RecordDynamicField_Field1 -->
#                    <td>
#                        <div title="$QData{"Title"}">
#<!-- dtl:block:RecordDynamicField1Link -->
#                            <a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
#<!-- dtl:block:RecordDynamicField1Link -->
#<!-- dtl:block:RecordDynamicField1Plain -->
#                            $Data{"Value"}
#<!-- dtl:block:RecordDynamicField1Plain -->
#                        </div>
#                    </td>
#<!-- dtl:block:RecordDynamicField_Field1 -->
 

For you:

Code: Select all

<!-- dtl:block:RecordDynamicField_FWSHOP -->
                    <td>
                        <div title="$QData{"Title"}">
<!-- dtl:block:RecordDynamicFWSHOPLink -->
                            <a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
<!-- dtl:block:RecordDynamicFWSHOPLink -->
<!-- dtl:block:RecordDynamicFWSHOPPlain -->
                            $Data{"Value"}
<!-- dtl:block:RecordDynamicFWSHOPPlain -->
                        </div>
                    </td>
<!-- dtl:block:RecordDynamicField_FWSHOP --> 

At least, that's what it *SAYS* to do ...
And this is verified by (Kernel/Output/TicketOverviewSmall.pm):

Code: Select all

           # example of dynamic fields order customization
            $Self->{LayoutObject}->Block(
                Name => 'RecordDynamicField' . $DynamicFieldConfig->{Name},
                Data => {
                    Value => $ValueStrg->{Value},
                    Title => $ValueStrg->{Title},
                },
            );

            if ( $ValueStrg->{Link} ) {
                $Self->{LayoutObject}->Block(
                    Name => 'RecordDynamicField' . $DynamicFieldConfig->{Name} . 'Link',
                    Data => {
                        Value                       => $ValueStrg->{Value},
                        Title                       => $ValueStrg->{Title},
                        Link                        => $ValueStrg->{Link},
                        $DynamicFieldConfig->{Name} => $ValueStrg->{Title},
                    },
                );
            }
 

Actually, it doesn't verify the first part...
                Name => 'RecordDynamicField' . $DynamicFieldConfig->{Name},
says
RecordDynamicFieldFWSHOP
is proper without the underscore character.

[massimobianchi]

to whom it might interest, there are some more lines to edit:

proper working example with a "static" Dynamic field is as follows, with "Padiglione" my own dynamic field:

<!-- dtl:block:RecordDynamicFieldPadiglione -->
<td>
<div title="$QData{"Title"}">
<!-- dtl:block:RecordDynamicFieldPadiglioneLink -->
<a href="$Data{"Link"}" class="DynamicFieldLink">$Data{"Value"}</a>
<!-- dtl:block:RecordDynamicFieldPadiglioneLink -->
<!-- dtl:block:RecordDynamicFieldPadiglionePlain -->
$Data{"Value"}
<!-- dtl:block:RecordDynamicFieldPadiglionePlain -->
</div>
</td>
<!-- dtl:block:RecordDynamicFieldPadiglione -->