HI,
one of my customer would like to have the ticket replicated from one OTRS used by their service provider to their own internal OTRS.
Has anyone experienced similar issues ?
I know that replicating the database is useless - so I was thinking of a webservice.... but I'm a little struck with the idea itself.
I am using helpdesk 3.1.13 , and I know that web services are limited in updating remote tickets.
Thanks and regards,
Massimo
replicate ticket to external otrs
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massimobianchi
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- Joined: 02 Apr 2012, 12:18
- Znuny Version: 3.1.14
- Real Name: Massimo Bianchi
- Company: NPO Sistemi S.p.A.
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replicate ticket to external otrs
Massimo Bianchi
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64
skype: massimo.bianchi
OTRS:3.1.14, ITSM:3.1.8, httpd, mysql, Centos 6.3 on X86_64