I am in the process of esditing the Keys for a new dashboard queue for billable tickets. The key I am editing is Attributes. I am trying to "filter" out ticket that contain 2 unique qualities:
1) StateType=new
2) Service = Billable or Billable-Scheduled
I can get 1 to work easily using the StateType attribute. One the other hand, Service is not a valid attribute, and will not give me tickets with the Billable or Billable-Scheduled attribute. My queue is full of only tickets that are opened. With this being said, it feels like I am not using the correct attribute to find these types of tickets. I have used Service and ServiceType, both to no success. Is there a set list of attributes that can be used in this field?
Modifying Dashboard Backend Atrributes
Moderator: crythias
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Modifying Dashboard Backend Atrributes
It is called "Services". You can use all parameters that are allowed for a TicketSearch (see Method TicketSearch in http://otrs.perl-services.de/docs/otrs/ ... earch.html)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Modifying Dashboard Backend Atrributes
On the future version 3.3 it seems the dashboard will be customized and it will apply filters.
You can try de beta version.
You can try de beta version.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3