Hello.
How can configure OTRS ITSM to delete a change?
Many thanks.
[SOLVED] Delete a ITSM Change
Moderator: crythias
[SOLVED] Delete a ITSM Change
Last edited by dcorbera on 31 Mar 2014, 10:54, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: Delete a ITSM Change
$HOME/bin/otrs.ITSMChangeDelete.pl
[usr@srvr bin]$ ./otrs.ITSMChangeDelete.pl --help
otrs.ITSMChangeDelete.pl <Revision 1.4> - delete changes (all or by number).
Copyright (C) 2001-2012 xxx, http://otrs.org/
Usage: ./otrs.ITSMChangeDelete.pl [options]
Options are as follows:
--help display this option help
--all delete all changes
--ChangeNumber no1 no2 no3 delete listed changes
[usr@srvr bin]$ ./otrs.ITSMChangeDelete.pl --help
otrs.ITSMChangeDelete.pl <Revision 1.4> - delete changes (all or by number).
Copyright (C) 2001-2012 xxx, http://otrs.org/
Usage: ./otrs.ITSMChangeDelete.pl [options]
Options are as follows:
--help display this option help
--all delete all changes
--ChangeNumber no1 no2 no3 delete listed changes
Re: Delete a ITSM Change
Many thanks. Is there any way to delete the changes on the OTRS frontend?
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
-
reneeb
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: Delete a ITSM Change
Yes, when you're a member of the group set in the SysConfig option Frontend::Module###AgentITSMChangeDelete
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Delete a ITSM Change
Solved. Many thanks. I didn't consider all the states to delete the changes.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3