Phonecall action always mentions System ID instead of Agent

[amdkryn]

I upgraded to version 3.3.6 and now on PhoneOutbound articles, the FROM field shows OTRS System instead of Agent ID.

When I make a phone call outbound, created the articles come with OTRS System ID on the "From" field.
Before the update, it came with Agent ID, what I suppose it was right.
I do not know if the setting "SenderType"
(Ticket :: Frontend :: AgentTicketPhoneOutbound # # # SenderType) has something to do with que, but it's set with "agent."

Currently this well:

The phone call outbound article shows:
From: OTRS System, not my agents name
To: nothing

I expected The Following:

The phone call outbound article shows:
From: Current agents name (who created the article, as it was before)
To: Current ticket customer name

I found the bug http://bugs.otrs.org/show_bug.cgi?id=9692 but my files are equal.

The phone call outbound article will no longer display the Agent ID?

[amdkryn]

Someone? Any suggestions to make as it was before?

[crythias]

http://bugs.otrs.org/show_bug.cgi?id=9692

[amdkryn]

Thanks for the reply. I had read about this bug (though confusing), know if there is any workaround?

[crythias]

My 3.3.4 shows phone outbound as agent-phone with customer as from

[crythias]

My 3.3.4 shows phone outbound as agent-phone with customer as from

However, 3.3.5+ says only do this if SenderType is customer else:

Code: Select all

 if ( !$From ) {
                  my $TemplateGenerator = Kernel::System::TemplateGenerator->new( %{$Self} );
                  $From = $TemplateGenerator->Sender(
                      QueueID => $Ticket{QueueID},
                      UserID  => $Self->{UserID},
                  );
              }

TemplateGenerator->Sender says:
GetSystemAddress (the queue's email address) (Which makes sense, because you don't want to provide the agent's private email address)
And Config Ticket::DefineEmailFrom (which is defined in Sysconfig, Ticket->Core::Ticket, near the end)

So, that's what it is.