Tickets

[sshirodkar]

Module Kernel::Modules::NewEmployeeTicket not registered in Kernel/Config.pm!

I am getting above error when I created a new tab in the tickets are of the dashboard.
How do I fix this error and where?

thanks
ss

[jojo]

Please contact the developer of NewEmployeeTicket which is not part of OTRS

[sshirodkar]

Please contact the developer of NewEmployeeTicket which is not part of OTRS

jojo: I created the tab, and wanted to try different tabs in the Ticket area. However I am getting the kernel module errors, I wanted to know how can I fix the error
and where do i register in the config.pm ? Would appreciate the help.

Thanks
Suneil

[renee]

You should create a "Modulename.xml" in Kernel/Config/Files/ (where "Modulename" can replaced by anything that isn't used yet). In this xml you should add

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
    <ConfigItem Name="Frontend::Module###NewEmployeeTicket" Required="0" Valid="1">
        <Description Translatable="1">Frontend module registration for the agent interface.</Description>
        <Group>Ticket</Group>
        <SubGroup>Frontend::Agent::ModuleRegistration</SubGroup>
        <Setting>
            <FrontendModuleReg>
                <Description>Create new employee ticket</Description>
                <Title>New employee ticket</Title>
                <NavBarName>Ticket</NavBarName>
                <NavBar>
                    <Description Translatable="1">Create new phone ticket (inbound)</Description>
                    <Name Translatable="1">New phone ticket</Name>
                    <Link>Action=NewEmployeeTicket</Link>
                    <LinkOption></LinkOption>
                    <NavBar>Ticket</NavBar>
                    <Type></Type>
                    <Block></Block>
                    <AccessKey>n</AccessKey>
                    <Prio>2000</Prio>
                </NavBar>
                <Loader>
                    <JavaScript>Core.Agent.CustomerSearch.js</JavaScript>
                    <JavaScript>Core.Agent.TicketAction.js</JavaScript>
                </Loader>
            </FrontendModuleReg>
        </Setting>
    </ConfigItem>
</otrs_config>

and reload configuration. If you have a config file already you should add the "ConfigItem" stuff.