ACL for new phone ticket screen

[xaviercmx]

I have a question about "ACL", I used several examples of "ACL" but can not get the solution, when I create a "New Phone Ticket" the "ACL" does not apply, for example:

$Self->{TicketAcl}->{'ACL-Name-Test'} = {
# match properties
Properties => {
# current action match properties
Frontend => {
Action => ['AgentTicketPhone', 'AgentTicketEmail'],
},
Queue => {
Name => ['IT Support'],
},
},
Possible => {
Ticket => {
Service => ['Word','Excel','Power Point'],
},
},
};

I used several examples of "ACL", but the "ACL" does nothing , am I doing something wrong? or does the "ACL" only works for customers?. You will have suggestions?, thanks.