time per customer

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giorg
Znuny newbie
Posts: 18
Joined: 23 Feb 2011, 17:42
Znuny Version: 3.0.5

time per customer

Post by giorg »

Hi all,

is there a way to get how much time an agent spent on a customer?

thank you very much
giorg
Znuny newbie
Posts: 18
Joined: 23 Feb 2011, 17:42
Znuny Version: 3.0.5

Re: time per customer

Post by giorg »

nobody on this topic? it looks strange to me that there is no way to get the time an agent spent on a customer.

Thank you
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: time per customer

Post by jojo »

try to create a statistic report in statistic frontend
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