[SOLVED]Mismatched tag 'style' at login with admin user
Moderator: crythias
[SOLVED]Mismatched tag 'style' at login with admin user
I created a new agent with full admin permissions. But every time the agent tries to log in this error appears. If I remove the admin permits everything works fine.
It happens with the root user now
There are other agents with admin permissions and they log in with no problems.
Any ideas???
It happens with the root user now
There are other agents with admin permissions and they log in with no problems.
Any ideas???
Last edited by guillo on 02 Oct 2012, 19:25, edited 2 times in total.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: Mismatched tag 'style' at login with an specific user 3.
So the problem persits, I just gave up trying to log with the user. But now I can't seem to acces with the user ROOT.
This is from the Apache log. I'm using IE8 (company policies) could this be a bug? since a nother user managed to log into the OTRS using OPERA, but after a couple of errors.
Code: Select all
[Mon Sep 24 15:19:23 2012] -e: Use of uninitialized value in string eq at F:/PROGRA~1/OTRS/OTRS//Kernel/Modules/AgentTicketWatcher.pm line 58.
[Mon Sep 24 15:19:23 2012] -e: Use of uninitialized value in string eq at F:/PROGRA~1/OTRS/OTRS//Kernel/Modules/AgentTicketWatcher.pm line 58.
ERROR: OTRS-CGI-21 Perl: 5.12.3 OS: MSWin32 Time: Mon Sep 24 15:20:29 2012
Message: C-Parser:
not well-formed (invalid token) at line 904, column 36, byte 33146 at F:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm line 187
!
Traceback (4948):
Module: Kernel::System::XML::XMLParse (v1.105) Line: 755
Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604
Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86
Module: Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458
Module: Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
Module: ModPerl::ROOT::ModPerl::Registry::F_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49
Module: (eval) (v1.89.2.1) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
ERROR: OTRS-CGI-21 Perl: 5.12.3 OS: MSWin32 Time: Mon Sep 24 15:20:29 2012
Message: XML::Parser produced errors. I use XML::Parser::Lite as fallback!
Traceback (4948):
Module: Kernel::System::XML::XMLParse (v1.105) Line: 756
Module: Kernel::System::XML::XMLParse2XMLHash (v1.105) Line: 604
Module: Kernel::Output::HTML::DashboardProductNotify::Run (v1.11) Line: 86
Module: Kernel::Modules::AgentDashboard::_Element (v1.24) Line: 458
Module: Kernel::Modules::AgentDashboard::Run (v1.24) Line: 307
Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853
Module: ModPerl::ROOT::ModPerl::Registry::F_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 49
Module: (eval) (v1.89.2.1) Line: 204
Module: ModPerl::RegistryCooker::run (v1.89.2.1) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.89.2.1) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31
[Mon Sep 24 15:20:29 2012] [error] [Mon Sep 24 15:20:29 2012] Lite.pm: mismatched tag 'style'\n
This is from the Apache log. I'm using IE8 (company policies) could this be a bug? since a nother user managed to log into the OTRS using OPERA, but after a couple of errors.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
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Re: Mismatched tag 'style' at login with an specific user 3.
Are you certain this isn't a theme issue?
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Re: Mismatched tag 'style' at login with an specific user 3.
A theme Issue?? Can you explain a little bit more?crythias wrote:Are you certain this isn't a theme issue?
I just checked all my theme configurations and all are set to Default (standard), but I'm not sure if this is what you mean.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
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Re: Mismatched tag 'style' at login with an specific user 3.
a theme ... as in the user's preferences are looking for a theme that is invalid.
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Re: Mismatched tag 'style' at login with an specific user 3.
I double checked and all the agents have the same theme on their user preferences, including the root user.crythias wrote:a theme ... as in the user's preferences are looking for a theme that is invalid.
I found a walkaround to log into the OTRS when the Mismatched Tag error appears:
1. After the error appears, I write the URL http://serveripaddress/otrs/index.pl and add ?Action=Admin next to the index.pl. This allows me to log onto the OTRS (it does not ask for password, like if it was already logged on), check configurations, create tickets, look for tickets etc, BUT I cannot check the dashboard or the Mismatched Tag 'style' error appears immediately. Weird huh?
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: Mismatched tag 'style' at login with an specific user 3.
As a side note, I' don't know if it has anything to do with this, but everytime I create a new agent, user root and root@localhost appears as default email
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: Mismatched tag 'style' at login with an specific user 3.
the prepopulation is a browser issue.
The mismatched tag comes from either the rss feed or the version check via http request. (I asume that you have a proxy in place which sends some error...)
The mismatched tag comes from either the rss feed or the version check via http request. (I asume that you have a proxy in place which sends some error...)
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Re: Mismatched tag 'style' at login with an specific user 3.
If enter directly trough the server (localhost), where there is no proxy, the 'tag style error' still appears.
Is there any other reason?? I was wondering if this is an Apache error or a pearl error
Is there any other reason?? I was wondering if this is an Apache error or a pearl error
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: Mismatched tag 'style' at login with an specific user 3.
OTRS (Server) tries to fetch some data from the internet. This data is changed byyour proxy
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
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Re: Mismatched tag 'style' at login with an specific user 3.
One last question, any idea why this happens only with the root and andmin users?
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
Re: Mismatched tag 'style' at login with an specific user 3.
the dashlet checking for new OTRS versions is only configured for admin users
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Mismatched tag 'style' at login with an specific user 3.
Thanks jojo for your help and time.jojo wrote:the dashlet checking for new OTRS versions is only configured for admin users
.. but, let me get this straight. From what you said: I understand there is a dashlet that checks for new OTRS versions, and this dashlet only works with admin users. So when a 'standard' user logs in, the dashlet does not run, therefore, the 'tag style error' does not appear.
In other words, what you are telling me is that the dashlet is the one that has a problem with the admin user. Did I understand you correctly? If so, what is this dashlet you are talking about? Where can I find it and check for configurations or errors.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER
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Re: Mismatched tag 'style' at login with an specific user 3.
The dashlets apparently are the OTRS news and OTRS releases.
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Re: Mismatched tag 'style' at login with an specific user 3.
You'll find it in Frontend:.Agent::Dashboard in Framework.
But the Dashlet is not the issue, the issue is the Proxy which changes data instead of giving the requested xml file
But the Dashlet is not the issue, the issue is the Proxy which changes data instead of giving the requested xml file
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Mismatched tag 'style' at login with an specific user 3.
Ok thanks a lot to both of you.
It's fixed now, I went into the framework and deactivated the DashboardBackend###0000-ProductNotify, wich was configured for the admins only.
We've never used this and as I can see it is calling an XML file, just like you said: http://otrs.org/product.xml
We will definitely check why the proxy is blocking this.
Thanks JOJO, thanks Crythias.
It's fixed now, I went into the framework and deactivated the DashboardBackend###0000-ProductNotify, wich was configured for the admins only.
We've never used this and as I can see it is calling an XML file, just like you said: http://otrs.org/product.xml
We will definitely check why the proxy is blocking this.
Thanks JOJO, thanks Crythias.
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
OTRS 3.1.12 on LINUX UBUNTU SERVER