Get Ticket Details for a users

[h3lloanand]

Dear Team,

I am in a new requirement like, given a Support user-id, i need to get all the ticket details that he is assigned with.

I am a newbie to OTRS and need know if there is any web-services or any where i can look into it.

Need your Suggestions on this.

Awaiting for a reply.


Thanks and Regards
Anand.

[crythias]

You want ticket details per agent?
How much detail do you want?

[h3lloanand]

Thanks for your reply.

As mentioned by you, I want the status of all the tickets for the particular agent.

for example if an Agent "X" has 10 tickets assigned with him, I need the total no of tickets and the status of those.

[jojo]

have a look at TicketSearch API description on dev.otrs.org

[h3lloanand]

Thanks jojo,

can u please elaborate.

a small code or snippet would be of a great help

Thanks
Anand.

[jojo]

please read and understand the manuals.

[artjoms15]

Maybe you could use the static Stats module? (Yeah, again static stats ) It is like you can get a non-changeable report and include inside everything you need, as it is just a PERL module called under the OTRS framework.
If you need just the Total number of tickets and the states of those, then

a) Get a static stat template
b) Add a dropdown with all OTRS agents
c) WRITE the SQL statement, like

SELECT ticket.tn, ticket.state from ticket
WHERE ticket.owner = ?

and after that assign the variable from agent dropdown
It will give you a html table or a csv file with required data

But yeah, if you want dynamic list of tickets then you should use a call to TicketSearch function and write own custom module