I am using otrs in version 3.1.7 and I still have some problems to search tickets via the generic interface when I use search-criteria like TicketCreateTimeNewerDate or TicketCloseTimeOlderMinutes. Search tickets by status or by queue works as expected but when I add a "where-clause" like 'TicketCreateTimeNewerDate' => '2012-07-30 00:00:00' the parameter TicketCreateTimeNewerDate seems to be totally ignored.
the debugger shows that this is incoming:
Code: Select all
$VAR1 = {
'OrderBy' => 'Down',
'Password' => 'xyz',
'SortBy' => 'Age',
'StateIDs' => '1',
'TicketCreateTimeNewerDate' => '2012-07-30 00:00:00',
'UserLogin' => 'abc'
};
Any ideas why the parameter 'TicketCreateTimeNewerDate' is ignored in Kernel::GenericInterface::Operation::Ticket::TicketSearch? Or have someone an (running) example of a TicketSearch with where-criterias like TicketCreateTimeNewerDate??
Any help is appreciated...
BR
andre