[SOLVED] Notification Event "Article Create"

rey90 · Post by **rey90** » 11 Sep 2012, 11:01

Hello

I have added a new Notification Event for the customer.. but nothing happened.

Config Daten:
Event: ArticleCreate
Contact: Customer
Articletype: Email extern, Note extern

any ideas?

Thanks.

Regards
Rey90

Post by **crythias** » 11 Sep 2012, 11:17

I have ideas. Once, I accidentally put ketchup instead of strawberry jelly on peanut butter.

Oh, you mean ideas about that which you asked.

Yes, check if it's valid.
Check the logs if it ran.

Describe what you are intending to accomplish. Especially, why would you need to notify the customer of an article that was created to notify the customer?

rey90 · Post by **rey90** » 11 Sep 2012, 14:04

thanks for your comments

yes it is valid, but the log doesn´t say anything.

I want to keep the customer informed about the preforming actions on his ticket.

Post by **crythias** » 11 Sep 2012, 14:16

rey90 wrote:I want to keep the customer informed about the preforming actions on his ticket.

Then Reply to the customer. That's what it's for.

rey90 · Post by **rey90** » 11 Sep 2012, 15:26

ok your right my fault.
Thanks

Znuny and ((OTRS)) Community Edition

[SOLVED] Notification Event "Article Create"

[SOLVED] Notification Event "Article Create"

Re: Notification Event "Article Create"

Re: Notification Event "Article Create"

Re: Notification Event "Article Create"

Re: Notification Event "Article Create" [SOLVED]