Insert Dynamic Field Tag/Variable in an event Notification

[eltoniodelavega]

Hello,

Let's say i write an notification template using the OTRS tags : such as

Code: Select all

Hello <OTRS_CUSTOMER_REALNAME>
[blablbla]

Now I created a DynamicField called foo. How can I include the value of this DynamicField (filled when creating a new phone ticket) within the notification text?
That is to say, what is the correct code syntax to do something like

Code: Select all

"Dear <OTRS_CUSTOMER_REALNAME>. 
You said <OTRS_TICKET_DYNAMIC_FIELD_foo>."

?

Thanks !

T.

[eltoniodelavega]

Hmmm...
I've looked at this (http://bugs.otrs.org/show_bug.cgi?id=8551) but it doesn't seem to concern OTRS 3.1.7 :/

[jojo]

Have a look at http://faq.otrs.org/otrs/public.pl?Acti ... ;ItemID=70;

[eltoniodelavega]

Many thanks to Jojo. The problem was that I was indeed using variable names such as <OTRS_TICKET_DynamicField_platform> or <OTRS_TICKET_DYNAMICFIELD_platform> (case seems to be insensitive), but I my DynamicFields where using the "Article" type instead of "Ticket"...

In the end I had to use the Ticket type (hacked into the SQL DB (table dynamic_field) to avoid creating new ones...)

Problem solved

T.