ACL not working

[miramar]

Hi,

I´m trying to implement the followinng ACL

Code: Select all

$Self->{TicketAcl}->{'ACL-Type-001'} = {
   Properties => {
                Frontend => {
                                Action => ['AgentTicketPhone','AgentTicketEmail'],
                },
   },
   Possible =>   {
                Ticket => {
                                Type => ['[RegExp]^(Problem|Incident)'] ,
                },
   },
};

Does anybody see my error? I´ve tried PossibleNot, TypeID, with Regexp and without

Regards, Bernd

[crythias]

Why do you need a regex for a result?

[miramar]

I think i don´t need it, that was my last try, before posting in forum.

I tried also

Code: Select all

Possible =>   {
                Ticket => {
                                Type => ['Problem','Incident)'] ,
                },

I used also the negative Version

Code: Select all

PossibleNot =>   {
                Ticket => {
                                Type => ['Incident::Nagios'] ,
                },

What is wrong? It´s OTRS Version 3.1.12 migrated from 3.0.8.

[crythias]

In your workflow, would you have a case where there is a type not of the above? If not, why is the type set to valid in admin settings?

[miramar]

The other types are only valid for email´s not for human use. (Esp. incident::nagios is the ticket type for automating report of nagios incidents...)

[jojo]

Try this (Don't use root@localhost for testing!):

Code: Select all

$Self->{TicketAcl}->{'ACL-Type-001'} = {
   Properties => {
   },
   PossibleNot =>   {
                Ticket => {
                                Type => ['Incident::Nagios'] ,
                },
   },
};

[miramar]

Yes, this works. Is it a bug?