No close_time

[zhakal]

Hi,

I have an issue which makes stats very hard to do correctly. When a ticket is created and closed at the same time (ref, new phone ticket with state closed sucessfull) it doesn't add any value to the close_time in ticket_history. Is there a way to get this time somehow set but still keep the original owner on the ticket?

The known ways of doing it:
- Add a new column into ticket table, make every ticket write the same variable twice, then check in reports if any close_time set in ticket_history, if not use the new column.
- Make a script to run and make a note on all tickets missing a note with close_time in ticket_history

Hopefully somebody got a better way of solving this one as these aren't pretty ways of solving the issue, and sadly removing the closed states from new ticket screen is neither an option.