Stop/Restart OTRS???

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guillo
Znuny newbie
Posts: 98
Joined: 16 May 2012, 20:05
Znuny Version: 3.0.7

Stop/Restart OTRS???

Post by guillo »

Ok, this might seem like a n00b question... ok, it is a n00b question.

It's my first implementation in LINUX, I just modified the AgentTicketPhone.dtl but I can't save it. It has an icon with a big lock on it... I believe it's because the OTRS is running (just a guess :? ). So my humble question is: How do I save it ? :$ If I have to stop all otrs running process first... how do I do that?

I'm using OTRS 3.1.13 on a Linux Ubuntu Server
OTRS V 3.0.7 Windows 2008 x64 going for 3.1.7
OTRS 3.1.12 on LINUX UBUNTU SERVER
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crythias
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Znuny Version: 5.0.x
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Re: Stop/Restart OTRS???

Post by crythias »

The user that has edited the document does not have write permissions to save over it.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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