Hi all,
Just finished installing 3.2.7 and one thing that's not working is the link to the Customer Information Center. It doesn't respond at all from the dropdown menu.
It could be something to do with me using an upgraded database (was 3.1.6) and imported Sysconfig/Settings file as I had to correct some other options afterwards jowever I can't find any solution for this problem.
I've checked already that it's activated in Framework -> CustomerInformationCenter
How can I fix this?
Many thanks for your suggestions.
(SOLVED) How to fix CustomerInformationCenter?
Moderator: crythias
(SOLVED) How to fix CustomerInformationCenter?
Last edited by bayerex on 15 Jul 2013, 17:27, edited 1 time in total.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
Re: How to fix CustomerInformationCenter?
Hi
I think it could be wrong sysconfig settings. anything in the logs?
flo
I think it could be wrong sysconfig settings. anything in the logs?
flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
yuri0001
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: How to fix CustomerInformationCenter?
Hi!
I had a similar problem after upgrading from 3.1.x to 3.2.1.
It turned out that the reason was that I turned off the display of the Company Tickets in customer interface and menu item Clients in the agent interface for some groups of agents. They had to return to the default values. After that, everything start working as it should. Then returned back to these settings.
I had a similar problem after upgrading from 3.1.x to 3.2.1.
It turned out that the reason was that I turned off the display of the Company Tickets in customer interface and menu item Clients in the agent interface for some groups of agents. They had to return to the default values. After that, everything start working as it should. Then returned back to these settings.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: How to fix CustomerInformationCenter?
I still haven't been able to resolve this. Could you expand a bit exactly what sysconfig you need to correct? thanksyuri0001 wrote:Hi!
I had a similar problem after upgrading from 3.1.x to 3.2.1.
It turned out that the reason was that I turned off the display of the Company Tickets in customer interface and menu item Clients in the agent interface for some groups of agents. They had to return to the default values. After that, everything start working as it should. Then returned back to these settings.
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
-
yuri0001
- Znuny superhero
- Posts: 631
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: How to fix CustomerInformationCenter?
If you did not do with the old system I have mentioned changes, then your reason is different.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
Re: (SOLVED) How to fix CustomerInformationCenter?
After installing a clean 3.2.7 instance elsewhere and comparing Sysconfig ->Framework -> Core::Web I found Core.Agent.CustomerInformationCenterSearch.js was missing from
Loader::Agent::CommonJS###000-Framework
Restored this entry. Now CustomerInformationCenter is working fine. Yet another consequence of importing the settings file from a older version (3.1.6) which I wanted to upgrade from
Loader::Agent::CommonJS###000-Framework
Restored this entry. Now CustomerInformationCenter is working fine. Yet another consequence of importing the settings file from a older version (3.1.6) which I wanted to upgrade from
Current Production Server (recently switched from Windows)
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0
OTRS 3.2.7 on Ubuntu 12.04LTS 64bit
PHP 5.3.10-1ubuntu3.6
mysql Ver 14.14 Distrib 5.5.31
Previous Production Server:
Windows 2008
MySQL 5.1.51 Community Server
Strawberry Perl 5.12.3.0