Field from LDAP in CI's. Possible?

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Amukinado
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Posts: 76
Joined: 02 Jun 2010, 15:52
Znuny Version: 3.2.8
Location: Portugal

Field from LDAP in CI's. Possible?

Post by Amukinado »

Hello. I'm [re]defining CI's.

Hardware CI's would be much better in my case if i could have a owner or user field that came from my LDAP, cause every hardware here is assigned to a user(laptops) or a group like CIO's (servers and others).
Is this possible? How? I'm not a programmer, sorry, so be as explicit as you can.

Regards.
Thanks in advanced.
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64
Amukinado
Znuny newbie
Posts: 76
Joined: 02 Jun 2010, 15:52
Znuny Version: 3.2.8
Location: Portugal

Re: Field from LDAP in CI's. Possible?

Post by Amukinado »

Anyone?
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licorit
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Real Name: Sebastian
Company: Licor
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Re: Field from LDAP in CI's. Possible?

Post by licorit »

I really don´t know if its programmable but why you don`t use the existing Field to add the owner?
OTRS 3.2.9 auf Ubuntu 12.4
Amukinado
Znuny newbie
Posts: 76
Joined: 02 Jun 2010, 15:52
Znuny Version: 3.2.8
Location: Portugal

Re: Field from LDAP in CI's. Possible?

Post by Amukinado »

That would make me make changes whenever a person enters or leaves the company. With ldap, we keep all users, but in diferent states. And that way, i only do it once. I don't mind using that field, as long as I could map it to get that data from the ldap.

Thanks

Regards
OTRS V3.2.8 - ITSM 3.2.6 - Cent OS 5.9x64
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