OTRS Ticket number generation

maureliosilverio · Post by **maureliosilverio** » 16 Jul 2013, 14:38

Hi ,

I wish to edit OTRS ticket number from this:

2013071010001694

For this:

2013071000001694

Is that possible?

Post by **jojo** » 16 Jul 2013, 14:40

if you use 00 as System ID -> yes

Post by **crythias** » 16 Jul 2013, 14:51

Note that changing the SystemID in a running system will cause followups to existing tickets to create new tickets.

maureliosilverio · Post by **maureliosilverio** » 17 Jul 2013, 16:17

well, if I have just one OTRS instance and it's a fresh install there is no problem to change System ID right?

Post by **crythias** » 17 Jul 2013, 16:20

maureliosilverio wrote:well, if I have just one OTRS instance and it's a fresh install there is no problem to change System ID right?

correct

maureliosilverio · Post by **maureliosilverio** » 17 Jul 2013, 22:28

OKay, thank you very much

Znuny and ((OTRS)) Community Edition