One URL for both Agent as well as Customer

[thankrts]

Hi,

I need help in changing OTRS URL to my customized one. Is it possible?

I'm using OTRS 3.25 Windows edition. I would customize both the Custmer as well as Agent URL to "itsupport.com", where I should get the login page for both the Customer as well as the Agent.

If possible could you please help me in guiding through the steps.

Regards,

Thanks

[crythias]

Generally speaking, I don't think you'll want to do this, especially if you ever decide that you want to use Single Sign On (automatically use current credentials to log into OTRS), as you may find it difficult to log in as a customer if you're an agent.

viewtopic.php?f=53&t=15915
viewtopic.php?t=12714&p=49585

[StarDestroyer]

I solved this by copying Footer.dtl and CustomerFooter.dtl from Kernel/Output/HTML/Standard/ to Custom/Kernel/Output/HTML/Standard/. I then edited them to add a link to the other inteface (<a href="/otrs/customer.pl">Customer Interface</a> in Footer.dtl and vice versa).