Selective processing of emails - is this possible?

Mothra · Post by **Mothra** » 28 Oct 2013, 13:58

As we all know, OTRS is normally configured to point to a dedicated support email account, whereupon it can convert all emails into support tickets or follow-ups.

However, where it's not possible to have a dedicated email account, is it possible to have OTRS process emails based on certain rules and leave other emails intact in the Inbox? For example, where support emails are sent to an Outlook distribution list?

Post by **jojo** » 28 Oct 2013, 14:14

no, otrs will allways fetch all mails from a mailbox

Post by **crythias** » 28 Oct 2013, 14:46

This is untested, but I thought I read somewhere via IMAP it is possible to select the folder it pulls?

imap inbox.png

Post by **jojo** » 28 Oct 2013, 15:04

IMAP is just used for transport. So all mails will still be fetched

Znuny and ((OTRS)) Community Edition

Selective processing of emails - is this possible?

Selective processing of emails - is this possible?

Re: Selective processing of emails - is this possible?

Re: Selective processing of emails - is this possible?

Re: Selective processing of emails - is this possible?