Hello.
We are upgrading OTRS Help Desk 3.2.10 to 3.3.2. We have the ITSM 3.2.9 intalled too.
When finished the upgrade, we can not login to the application.
The error seems to be related with jquery version. The file ZZZAuto.pm contains references to jquery 1.8.21(attached screenshot)
We have tried to remove ZZZAuto.pm and after that we can log in to otrs and seems to work, but we lost our customizations.
With previous upgrade from 3.1 to 3.2 we don't have any problem.
What can I do to solve this problem?
Thanks
error upgrade Help Desk 3.2.10 to 3.3.2
Moderator: crythias
error upgrade Help Desk 3.2.10 to 3.3.2
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Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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Re: error upgrade Help Desk 3.2.10 to 3.3.2
update the settings in ZZZAuto.pm. Search for the jquery path and update it (for the new path see <OTRS_HOME>/var/httpd/htdocs/js)
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: error upgrade Help Desk 3.2.10 to 3.3.2
it doesn't work correctly.
We can't install this version due this problem.
Thanks
We can't install this version due this problem.
Thanks
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: error upgrade Help Desk 3.2.10 to 3.3.2
hire professional help (as this is not a framework issue nor a bug)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com