Master slave

[dcorbera]

When an agent creates a internal message on a master ticket, this note is copied to the slave ticket, but on the slave ticket, a mail is sent to the customer with this information. This is not correct. The internal note is sent to the customer. How can we avoid it?

Many thanks for your help

[dcorbera]

Any response?
Many thanks

[jojo]

check config and open a bug if necesarry