Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4

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rodriguezja
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Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4

Post by rodriguezja »

After installing KIX4OTRS 6.0.4 on OTRS 3.3.7 with ITSM 3.3.7, we are now unable to fetch email. When we perform a manual run of the email using the following command:

sudo ./otrs.PostMasterMailbox.pl -f 1

we receive the following error messages below:

POP3S: Message 1/1 (otrsdev/mailserver)
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Wed Jul 9 21:56:36 2014

Message: No Priority for 3 normal found!

Traceback (2150):
Module: Kernel::System::Priority::PriorityLookup (OTRS 3.3.7) Line: 363
Module: Kernel::System::Ticket::TicketCreate (OTRS 3.3.7) Line: 443
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 290
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Wed Jul 9 21:56:36 2014

Message: No PriorityID (invalid Priority Name?)!

Traceback (2150):
Module: Kernel::System::Ticket::TicketCreate (OTRS 3.3.7) Line: 454
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 290
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Wed Jul 9 21:56:36 2014

Message: POP3S: Can't process mail, mail saved (/opt/otrs/var/spool/problem-email-88f5b151eef8a41eb37a1669387de9cc, report it on http://bugs.otrs.org/)!

Traceback (2150):
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 200
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90


POP3S: Connection to mail closed.
Any help would be appreciated. Thank you!


OTRS 3.3.7
ITSM 3.3.7
KIXCore 3.0.2
KIX4OTRS 6.0.4
Ubuntu 12.04
Last edited by rodriguezja on 10 Jul 2014, 16:19, edited 2 times in total.
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crythias
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.

Post by crythias »

rodriguezja wrote:Message: No Priority for 3 normal found!
You renamed your priorities in the Admin panel and did not tell SysConfig PostMaster what default priority should be.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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rodriguezja
Znuny newbie
Posts: 5
Joined: 29 Oct 2013, 07:14
Znuny Version: 3.2.11
Real Name: PJ Rodriguez

Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.

Post by rodriguezja »

We fixed part of this by modifying the Ticket -> Core::PostMaster - PostmasterDefaultPriority setting to our modified priority list.

Now the error we are getting is:

POP3S: Message 1/1 (otrsdev/mailserver)
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014

Message: No such binary: /usr/sbin/sendmail!

Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2076
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014



Traceback (7488):
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.3.7) Line: 2083
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.3.7) Line: 2896
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 404
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrs-3.3.7/Kernel/System/Ticket/Article.pm line 2915.
ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:05 2014

Message: No such binary: /usr/sbin/sendmail!

Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Article::SendAgentNotification (OTRS 3.3.7) Line: 7172
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.3.7) Line: 474
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.3.7) Line: 509
Module: Kernel::System::PostMaster::Run (OTRS 3.3.7) Line: 388
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 197
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014

Message: No such binary: /usr/sbin/sendmail!

Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014

Message: No such binary: /usr/sbin/sendmail!

Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90

ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.14.2 OS: linux Time: Thu Jul 10 07:13:06 2014

Message: No such binary: /usr/sbin/sendmail!

Traceback (7488):
Module: Kernel::System::Email::Sendmail::Send (OTRS 3.3.7) Line: 63
Module: Kernel::System::Email::Send (OTRS 3.3.7) Line: 739
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotification (OTRS 3.3.7) Line: 865
Module: Kernel::System::Ticket::Event::NotificationEvent::_SendNotificationToRecipients (OTRS 3.3.7) Line: 572
Module: Kernel::System::Ticket::Event::NotificationEvent::Run (OTRS 3.3.7) Line: 295
Module: Kernel::System::EventHandler::EventHandler (OTRS 3.3.7) Line: 252
Module: Kernel::System::EventHandler::EventHandlerTransaction (OTRS 3.3.7) Line: 294
Module: Kernel::System::Ticket::DESTROY (OTRS 3.3.7) Line: 8076
Module: (eval) (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.3.7) Line: 210
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.3.7) Line: 427
Module: main::Fetch (unknown version) Line: 177
Module: ./otrs.PostMasterMailbox.pl (unknown version) Line: 90


POP3S: Connection to mail closed.


OTRS 3.3.7
ITSM 3.3.7
KIXCore 3.0.2
KIX4OTRS 6.0.4
Ubuntu 12.04
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crythias
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.

Post by crythias »

Message: No such binary: /usr/sbin/sendmail!

means what it says.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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sunny
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Re: Error Fetching POP3S Mail After Installing KIX4OTRS 6.0.4

Post by sunny »

Hi Crythias,

I have a similar issue except the message and why the message coming

ERROR: OTRS-otrs.PostMasterMailbox.pl-01 Perl: 5.10.1 OS: linux Time: Wed Dec 14 17:54:20 2016

Message: Impossible to send message to: .

Traceback (3501):
Module: Kernel::System::Ticket::Article::ArticleSend (OTRS 3.2.16) Line: 2071
Module: Kernel::System::Ticket::Article::SendAutoResponse (OTRS 3.2.16) Line: 2871
Module: Kernel::System::Ticket::Article::ArticleCreate (OTRS 3.2.16) Line: 398
Module: Kernel::System::PostMaster::NewTicket::Run (OTRS 3.2.16) Line: 322
Module: Kernel::System::PostMaster::Run (OTRS 3.2.16) Line: 393
Module: Kernel::System::MailAccount::POP3::Fetch (OTRS 3.2.16) Line: 196
Module: Kernel::System::MailAccount::MailAccountFetch (OTRS 3.2.16) Line: 419
Module: main::Fetch (unknown version) Line: 177
Module: /opt/otrseco/bin/otrs.PostMasterMailbox.pl (unknown version) Line: 90

Use of uninitialized value $ArticleID in concatenation (.) or string at /opt/otrseco/Kernel/System/Ticket/Article.pm line 2890.

Using OTRS 3.2.16
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