OTRS Helpdesk v4.x: Is there a ready method to hide Dashboard priority flag and "unread star" columns?

[pekkaar]

Hi!

I can see the v4 Dashboard sticks these two 'flag' columns into the left most column positions of the New/Open/Reminder/etc ticket list widgets. There appears to be no way of hiding them via the web. Was looking around in the Ticket -> Frontend::Agent::Dashboard sysconfig section, but the 0130-TicketOpen section does not allow the disablement/hiding of these two fields. It does not even lists these in the DefaultColumns.

So I checked Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.tt and Kernel/Output/HTML/DashboardTicketGeneric.pm but found no striaghtforward config setting to hide them without actually eliminating the relevant HTML Table columns which I consider brute force.

There is nothing wrong with brute force, but I fancy the elegant (sysconfig) methods first.

Are you aware of any elegant method to disable these? They are useful for most of the time, but not always -- I need a quick method to toggle them.

Thanks for any insight,
Peter

[gecelann]

Hi!

I can see the v4 Dashboard sticks these two 'flag' columns into the left most column positions of the New/Open/Reminder/etc ticket list widgets. There appears to be no way of hiding them via the web. Was looking around in the Ticket -> Frontend::Agent::Dashboard sysconfig section, but the 0130-TicketOpen section does not allow the disablement/hiding of these two fields. It does not even lists these in the DefaultColumns.

So I checked Kernel/Output/HTML/Standard/AgentDashboardTicketGeneric.tt and Kernel/Output/HTML/DashboardTicketGeneric.pm but found no striaghtforward config setting to hide them without actually eliminating the relevant HTML Table columns which I consider brute force.

There is nothing wrong with brute force, but I fancy the elegant (sysconfig) methods first.

Are you aware of any elegant method to disable these? They are useful for most of the time, but not always -- I need a quick method to toggle them.

Thanks for any insight,
Peter

Hi,

Did you already fixed this?
Can anyone give us advise??
Thank you!

[reneeb]

No, there is no such sysconfig option.