Hi,
Reply and Reply All are not working in OTRS.
if i want give reply to the ticket how..
Thank u.
Reply and ReplyAll not working in otrs.
Moderator: crythias
Re: Reply and ReplyAll not working in otrs.
did you assign a response template to the queue?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Reply and ReplyAll not working in otrs.
Thank u for your quick response,
please find the below attachment,there is no option to select reply type in template.
please find the below attachment,there is no option to select reply type in template.
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Re: Reply and ReplyAll not working in otrs.
sorry for the inconvenience,
I am asking about reply and replyall options which are available in below screen please check it once.
Thank you.
I am asking about reply and replyall options which are available in below screen please check it once.
Thank you.
You do not have the required permissions to view the files attached to this post.
Re: Reply and ReplyAll not working in otrs.
for reply you have to create answer templates and assign them to the queue
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Reply and ReplyAll not working in otrs.
ok i will try, thank u so much for your quick response.
Re: Reply and ReplyAll not working in otrs.
it is working fine thank u jojo...