escalation for open tickets...

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OTRS newbie
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Joined: 24 Feb 2015, 06:39
Znuny / OTRS Version: OTRS3.3.5

escalation for open tickets...

Post by keerthi »


How to escalate open tickets.

and i attached one screen shot, please find that one and let me clarify one thing is that code is only for new ticket escalation??, not for open tickets.

Thank u.[/img]
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