Hello,
I was using OTRS Appliance 4.0.3 and, after the upgrade to version 4.0.8, the services center shows me MPM Model in red color with this message : OTRS requires apache to be run with the 'prefork' MPM model.
I tryed to enable prefork model instead of worker with a2enmod and a2dismod in Shell but mods can't be found. Searching mdm* on all appliance does not find anything.
Is MPM model important for OTRS work ?
If yes, could someone help me to solve this issue, please?
Regards,
Eric
OTRS Appliance 4.0.8 - MPM model not ready
Moderator: crythias
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Re: OTRS Appliance 4.0.8 - MPM model not ready
I strongly recommend to move away from the OTRS Appliance. You'll find a lot of post in the forum where it's describe as a test platform. By moving away from it you will also be able to upgrade to the latest patchlevel or major release of OTRS.
Back to your question: I'm not sure if the Apache mpm module is included, what's the output of and
Back to your question: I'm not sure if the Apache mpm module is included, what's the output of
Code: Select all
apache2 -l
Code: Select all
apache2 -t -D DUMP_MODULES
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Real Name: Eric
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Re: OTRS Appliance 4.0.8 - MPM model not ready
Thanks for quick reply.
I know OTRS Appliance is no more supported over 4.0.8 but my company used it for a long time with many customizations. So it's hard it to change to the latest non-appliance version. We'll change this... one day
Any way, here is the output of apache2 -l :
I know OTRS Appliance is no more supported over 4.0.8 but my company used it for a long time with many customizations. So it's hard it to change to the latest non-appliance version. We'll change this... one day
Any way, here is the output of apache2 -l :
apache -t -D DUMP_MODULES returns an error:Compiled in modules:
core.c
mod_log_config.c
worker.c
http_core.c
mod_so.c
So I used apachectl -M instead it returns:bad user name ${APACHE_RUN_USER}
Looking in /etc/apache2/mods-available/ there is no prefork module displayed.Loaded Modules:
core_module (static)
log_config_module (static)
logio_module (static)
mpm_worker_module (static)
http_module (static)
so_module (static)
alias_module (shared)
authz_host_module (shared)
autoindex_module (shared)
cgid_module (shared)
deflate_module (shared)
dir_module (shared)
env_module (shared)
headers_module (shared)
mime_module (shared)
perl_module (shared)
setenvif_module (shared)
Syntax OK
Cordialement,
Eric
Eric