Our OTRS is working fine for the past 8 months and now it magically not fetching email regularly.
I restart the crons. Some email got lost and not translated into tickets. I cant find where the problem is, can somebody help me?
Fetch Mail
Moderator: crythias
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- Znuny advanced
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- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Fetch Mail
OTRS 5.0.3-01 - MySql - SLES -
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- Administrator
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Re: Fetch Mail
Are there any log entries or error messages which can be related to this issue?
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
Re: Fetch Mail
There are no log entries that relates to it. Im so confused right now.
OTRS 5.0.3-01 - MySql - SLES -
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- Administrator
- Posts: 3981
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
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Re: Fetch Mail
Do you have files in /opt/otrs/var/spool?
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
-
- Znuny advanced
- Posts: 102
- Joined: 24 Jun 2016, 11:36
- Znuny Version: 5.0.3-01
- Real Name: Ronald Jerard
- Company: Medina
-
- Administrator
- Posts: 3981
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Fetch Mail
What the output of
Code: Select all
bin/otrs.Console.pl Maint::Daemon::Summary
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?