Hello,
I can't find the place where I can define that when I collect tickets with the bulk action, the new ticket doesn't get opened, but I stay in the view of my queue.
Example: I sort through my queue, find tickets that belong together (customer has sent several tickets) and merge them with the bulk action. Unfortunately, this new summary ticket will open immediately. But I would like to sort further and not edit the ticket directly.
Where could I set it?
OTRS-Version: 5s free
Thanks for your help.
merge tickets with bulk action without opening new ticket
Moderator: crythias