Use OTRS Web Services to Update Change Request Variables

[Jpio630]

Hi OtterHub,

I am working on Red Hat Enterprise Linux 7.6

OTRS Version: 4.0.32

I have successfully configured my system to use the Web Services API via REST.

I cloned this repository:
https://github.com/rkaldung/otrs-gi-rest-php

And use it to communicate via REST in PHP with the Generic Interface so I can update tickets.

I would like to use this functionality to update Change Requests as well.

I tried updating a Change Request using my typical Ticket update syntax, but with the change_number rather than the ticket_number, but unsurprisingly that did not work:

Update Ticket by ID using patch:

BEGIN API RESPONSE

C:\wamp64\www\OTRS_REST_API\client.php:94:
object(Unirest\Response)[4]
public 'code' => int 200
public 'raw_body' => string '{"Error":{"ErrorCode":"TicketUpdate.AccessDenied","ErrorMessage":"TicketUpdate: User does not have access to the ticket!"}}' (length=123)
public 'body' =>
object(stdClass)[5]
public 'Error' =>
object(stdClass)[6]
public 'ErrorCode' => string 'TicketUpdate.AccessDenied' (length=25)
public 'ErrorMessage' => string 'TicketUpdate: User does not have access to the ticket!' (length=54)
public 'headers' =>
array (size=4)
0 => string 'HTTP/1.1 200 OK' (length=15)
'Content-Type' => string 'application/json; charset=UTF-8' (length=31)
'Content-Length' => string '123' (length=3)
'Connection' => string 'close' (length=5)

END API RESPONSE

It says access denied, but I'm fairly certain it is just confused because it can not find the Ticket Number or ID (because they are Change_number and change_id.

Is there a way to configure the Web Service REST API so that I can update Change Requests (and their dynamic fields) as well?

I haven't been able to find any information online for this.

Any input is greatly appreciated.

Best regards,

Jack P.

[root]

Jack,

AFAIK there are no REST operations for change management.

- Roy

[Jpio630]

Too bad the functionality does not exist already.

Anyways, I am going to work on developing such functionality into the REST API.

If anyone should wish to contribute to my efforts please private message me on here with an e-mail and I will include you in the development process I am taking with a fellow developer who has offered his help already.

Best regards,

Jack

[jojo]

OTRS 4 is outdated, unsecure and vulnerable. Also for Chnagemanagement it is suggested to use the processmanagement engine within OTRS including the calendar function and the ticket notifications.

YOu should update to ((OTRS)) community edition 6 or to OTRS 7

[addictive]

Did you find out how to do it? im working on it in OTRS 6 but didnt find out how to do it.

[root]

Did you find out how to do it? im working on it in OTRS 6 but didnt find out how to do it.

Miguel,

There are still no REST operations for change management. Implement changes with process management and you are able to access them via REST.

- Roy