Chnage Article Visibility After Upgrade to OTRS6

Moderator: crythias

Post Reply
OTRS newbie
Posts: 1
Joined: 10 Jan 2020, 17:38
Znuny / OTRS Version: 6.0.25
Real Name: Simon Gutman
Company: Quortus Limited

Chnage Article Visibility After Upgrade to OTRS6

Post by simongutman »

We have just upgraded out OTRS installation from 5 to 6, and intend using the customer web portal. On some of the older tickets there are internal emails that we don't want exposed to customers.
Is there a way to change the visibility to customers of emails and notes on the older tickets upgraded from OTRS 5?
At the moment it looks like all emails are visible even if I manually change the "visible to customer" flag in the database for that article.

Many Thanks
Posts: 2782
Joined: 18 Dec 2007, 12:23
Znuny / OTRS Version: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny

Re: Chnage Article Visibility After Upgrade to OTRS6

Post by root »


After changes on the database, what is not recommended, you should clear the OTRS cache.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out

Do you want to contribute or want to know why ?
Post Reply