Hi,
we noticed a bug in some sent emails : the from field in the email is set to Agent A, whereas it is agent B who sent the email via OTRS. The signature in the email it the right one (agent B) and the sender displayed in the table of articles is also OK (agent B).
It's quite annoying.
Agent A and Agent B both contributed in the ticket.....can you reproduce this behaviour?
Thank you for your help
Gérald
PS :
enclosed article1 : sender Agent = Céline to Customer = Jérôme
enclosed article2 : sender Customer = Jérôme to Agent in the To field = Lisa (whereas it is an answer to the previous article)
From field <> real sender
Moderator: crythias
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From field <> real sender
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OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
Agent auth against local database (postgresql 9)
Re: From field <> real sender
you should update to latest patchlevel and check again
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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- Znuny newbie
- Posts: 22
- Joined: 19 Jul 2019, 16:31
- Znuny Version: 6.0.14
- Real Name: Gerald
- Company: INRA
Re: From field <> real sender
Hi,
I updated OTRS to 6.0.29 two days ago.
The problem occurred once again today....
it seems to be random.....I will try to find out...but if you have any idea.....
thank you
Gérald
I updated OTRS to 6.0.29 two days ago.
The problem occurred once again today....
it seems to be random.....I will try to find out...but if you have any idea.....
thank you
Gérald
OTRS : 6.0.29, with FAQ extension, on centOS7
Agent auth against local database (postgresql 9)
Agent auth against local database (postgresql 9)
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- Znuny newbie
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- Company: INRAE - GeT-PlaGe
Re: From field <> real sender
Hello,
we can still reproduce this behoviour with the last version of znuny
any idea?
Gérald
we can still reproduce this behoviour with the last version of znuny
any idea?
Gérald
--
znuny 6.5.6
postgresql 13
Rocky 8
znuny 6.5.6
postgresql 13
Rocky 8
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Re: From field <> real sender
Hi,
Please open a new post with a "fresh" error description.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 36
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- Znuny Version: znuny 6.5.1
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Re: From field <> real sender
hum, why opening a new post ?
the description will be the same. I can take another example, but the problem is strictly identical
the description will be the same. I can take another example, but the problem is strictly identical
--
znuny 6.5.6
postgresql 13
Rocky 8
znuny 6.5.6
postgresql 13
Rocky 8
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- Znuny newbie
- Posts: 36
- Joined: 10 Mar 2023, 16:38
- Znuny Version: znuny 6.5.1
- Real Name: Gérald Salin
- Company: INRAE - GeT-PlaGe
Re: From field <> real sender
Hi, freshly upgraded to 6.5.6,
this problem still occurred at least 2 times yesterday.
Could you help, telling me where to start my investigation please?
this problem still occurred at least 2 times yesterday.
- Agent 1 write to Customer A : in the article overview the sender is set to Agent 1 and the communication log for this email is clean : no problem
Customer A sends an email back to answer Agent 1 : we see in its email content that the From field of "Agent 1" email is set to "Agent 2", as well as the To field in the customer email (as in the communication log stating that the To field is set to Agent 2:
Could you help, telling me where to start my investigation please?
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znuny 6.5.6
postgresql 13
Rocky 8
znuny 6.5.6
postgresql 13
Rocky 8
-
- Znuny newbie
- Posts: 36
- Joined: 10 Mar 2023, 16:38
- Znuny Version: znuny 6.5.1
- Real Name: Gérald Salin
- Company: INRAE - GeT-PlaGe
Re: From field <> real sender
I created an issue https://github.com/znuny/Znuny/issues/541. I think it's better there.
I'll keep you informed
I'll keep you informed
--
znuny 6.5.6
postgresql 13
Rocky 8
znuny 6.5.6
postgresql 13
Rocky 8