do you know of a way to filter the list of online agents to (for example) show only users of a certain role? Currently the only filter i can see in the sysconfig is "agent", but all users, who can login into otrs are either agents or customers. I want our sales department to be able to login into otrs and check tickets without having to label them as customers. But i want to see only the online list of my direct colleagues, e.g. the people who actually work on the tickets.
Is this possible?
The group setting just limits the dashboard widget to "who can see it". Is there some dirty hack somehow?
Thanks in advance
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