Hi guys!
I have just upgrade from OTRS 5.0.7 to Community 6.0 to Znuny 6.0.38 about one month ago, and now when I try to generate the ticket list stats, the solution time is empty.
I don't know when the values were lost, if from 5 to 6 or from 6 to Znuny, but I cannot find any information about this kind of problem and how I can recover it.
Someone has an idea of what has happened and how I fix it?
Thanks,
Sergio
Solution Time missing after migration from 5.0.7
Moderator: crythias
-
- Znuny newbie
- Posts: 4
- Joined: 03 Mar 2021, 19:02
- Znuny Version: 6.0.28
- Real Name: Sergio Gontijo do Nascimento
- Company: Nuthinker Tecnologia
- Location: Brazil
- Contact:
-
- Znuny newbie
- Posts: 4
- Joined: 03 Mar 2021, 19:02
- Znuny Version: 6.0.28
- Real Name: Sergio Gontijo do Nascimento
- Company: Nuthinker Tecnologia
- Location: Brazil
- Contact:
Re: Solution Time missing after migration from 5.0.7
The Solution Time column is empty in the same stats where in version 5.0.7 it has all dates (timestamp).
-
- Znuny newbie
- Posts: 4
- Joined: 03 Mar 2021, 19:02
- Znuny Version: 6.0.28
- Real Name: Sergio Gontijo do Nascimento
- Company: Nuthinker Tecnologia
- Location: Brazil
- Contact:
Re: Solution Time missing after migration from 5.0.7
Issue solved. It was not a problem but only a new version with translated fields replacing the previous one named SolutionTime.