I can't change the priority or close of a ticket

[Maxtone]

Hello everybody,

I modified tickets through the database (MariaDB combined from OTRS 6.07) by changing the priority and status.

From database I see these changes but from GUI no, what am I wrong?

The gui uses a different view and / or tables, this is because if I make a report I have the values I see from the GUI and not from the DB.

Who can give me a hand?

Thank you

[jojo]

Dont change the database directly! You wil at least break the caching or even more

[skullz]

1. Do not alter db manually

2. Delete cache

Code: Select all

otrs > /opt/otrs/bin/otrs.Console.pl Maint::Cache::Delete

Good luck

[Maxtone]

Thanks to both of you.
I will treasure your advice