if a user merges a ticket into a wrong direction, the custom fields are getting fully deleted.
No prior question, no "are your sure, that ..." nothing.
wrong direction is in our case mostly: older ticket gets merged into newer ticket
It would be great if I could configure a prior check on the custom fields. If they may get deleted, to show the user the cause.
Especially if you are having tons of custom fields, it is very annoying to redo the work
are there any options to configure the behaviour of merging?
Merge in wrong direction deletes all custom fields
Moderator: crythias
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- Znuny newbie
- Posts: 55
- Joined: 13 Apr 2017, 11:27
- Znuny Version: 6.5.4
- Real Name: Daniel
- Company: Komputronik S.A.
Re: Merge in wrong direction deletes all custom fields
Did you set Ticket::MergeDynamicFields setting before?
Best regards
Daniel Lisiecki
Best regards
Daniel Lisiecki