Sorry to bother you again, but I'm at a dead end.
I successfully upgraded Znuny to the latest version 6.5, but now I have a problem with the link to the 365 mailbox dedicated to znuny.
The system can't read the mailbox, doesn't automatically renew the tokens (manually it works when I enter the login and password) and the system mails me this error:
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OTRS Scheduler Daemon Cron: MailAccountFetch
and when I want to retrieve the emails manually I get an error message
in ssh mode when i want activate debug mode, this is the answer:
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su -c "/opt/otrs/bin/otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug" -s /bin/bash otrs
Spawning child process to fetch incoming messages from mail accounts...
outlook.office365.com (IMAPTLS)...
Error: Timeout of 600 seconds reached, killing child process!
Done.
in AdminSupportDataCollector:
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Communication Log Account Status (last 24 hours)
Problem
outlook.office365.com / support@domain.com (IMAPTLS) permanent connection errors
SMTPTLS ok
in systemlog
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Tue Aug 29 14:50:05 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Unable to register the process in the database. Is another instance still running?
Tue Aug 29 14:45:24 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Unable to register the process in the database. Is another instance still running?
Tue Aug 29 14:44:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 CommunicationLog(ID:1149915,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2157920)::Kernel::System::MailAccount::IMAPTLS => IMAPTLS: Can't connect to outlook.office365.com: Unable to connect to outlook.office365.com:
Tue Aug 29 14:34:06 2023 (Europe/Paris) error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-38 CommunicationLog(ID:1149914,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:2157919)::Kernel::System::MailAccount::IMAPTLS => IMAPTLS: Can't connect to outlook.office365.com: Unable to connect to outlook.office365.com:
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Communication Log Overview (1)
Connection outlook.office365.com / support@domain.com (IMAPTLS) 08/29/2023 14:35:24 08/29/2023 14:44:06 522 s
Communication Log Details (2)
1 Kernel::System::MailAccount::IMAPTLS Open connection to 'outlook.office365.com' (support@domain.com). 08/29/2023 14:35:24
2 Kernel::System::MailAccount::IMAPTLS IMAPTLS: Can't connect to outlook.office365.com: Unable to connect to outlook.office365.com: 08/29/2023 14:44:06
if some kind soul could help me get this back in working order I would be grateful.
if you need any further information, please do not hesitate
Thank you in advance for your help